We are searching for the best talent for a Cell Therapy Coordinator position.

Description:

• As member of the local CAR-T medical team, to make the link between commercial operations and medical affairs;

• To support certified CAR-T sites on a patient-level, acting as the main point of contact for the cell therapy nurse coordinator and other relevant stakeholders (apheresis team, pharmacist, physician etc);

• To facilitate the patient and the cell journey and ensure they are synchronized;

• To provide day to day support and case management to ensure smooth service delivery and facilitate cell logistics;

• To support the onboarding of the treatment site and relevant stakeholders on the order management IT platform;

• To address special situations by routing to appropriate Janssen stakeholders;

• Contributes to the Medical Leadership Team (MALTA) & Country Value Team (CVT) by sharing medical & operational CAR-T knowledge and insights from the field with the cross-functional team and herewith contributing to achieving aligned goals
  
  Job responsibilities - Main activities/tasks
  1. Local Medical Affairs team membership
  - Act as a local CAR-T expert on CAR-T operations and logistics;
  - Direct any special situations to relevant local and regional stakeholders;
  - Ensure strong coordination with other MAF functions.
  2. Support to treatment centers for case management
  - Supports the onboarding of the treatment site on the order management IT platform, ensuring the right stakeholders get the right information;
  - Collaborates with site stakeholders, especially nurse coordinator, apheresis team and pharmacist to coordinate all CAR-T related operations; - Supports patient enrolment by verifying completeness of information;
  - Assists the process from ordering, cell processing, cell transportation and delivery;
  - Collaborates with internal stakeholders to solve issues in ordering or manufacturing according to company policies -Supports rescheduling and cancellations when needed;
  - Proactively communicates with sites, leveraging the IT platform, and addresses sites’ queries.
  3. Enable synchronisation of patient and cell journey;
  - Proactively checks and facilitates order processing by collaborating with Janssen stakeholders (Supply Chain, CAR-T centre of excellence, Custom er service, CTAL);
  - Coordinates cell pickup and delivery in collaboration with Supply Chain and based on site preferences;
  - Communicate frequently on cells status location and timelines;
  - Acts as primary point of contact with nurses for optimizing patient experience, e.g. provides patient materials as needed;
  - Liaises with Patient Engagement functions and supports local patient support program s where applicable;
  - Shares best practices on patient care coordination
  4. Ensure positive customer experience
  - Understands and adapts to custom er preferences on ways of working such as m ode and frequency of communication (e.g. f2f or phone)
  - Collects and communicates issues / requests received from custom er, coordinates triaging and resolution of issues related to day-to-day site operations, IT platform, patient journey or others;
  - Along with the CTAL, serve as point of contact for site for any logistics or operational issues and bring in additional resources until issue is resolved;
  - Organizes/ provides virtual training for nurses on any relevant topic requested.
  5. Ensure operational performance and fulfilment of obligations;
  - Understands key supply chain processes, such as SC planning, delivery and enablement;
  - Confirm slabelling and documentation requirements;
  - Ensures right inform ation and support is provided for adverse event reporting;
  
  Accountabilities
  - Be up to date with technical, medical and compliance-related training on CAR-T and myelom a
  - Act in full com pliance with relevant local and regional regulations and SOPs, in particular:

• Data privacy

• HCBI / prom otional rules

• ATMP regulations

• Com pany SOPs

• PV
  - Be ready to support any audit or inspection from local health authorities;
  - Support patient treatment by providing guidance and coordination with Janssen operations, verifying completeness and documentation of information, and addressing any unusual request by routing to local or regional stakeholders as needed;
  - Strong collaboration with local Cell Therapy Account Lead (CTAL)
  - Collaborates within Janssen with:

• local medical, commercial, supply chain teams

• local Cell Therapy Account Lead

• local legal and healthcare compliance

• Local Patient Engagement lead /functions
  - Support to hospital sites:

• Primary contact: Nurse coordinator, apheresis & cell lab team, pharmacist

• Secondary contacts: CAR-T physician, CAR-T team, IT, hospital manager

• Masters or Bachelor’s degree (medical or scientific discipline);

• Nursing/Clinical background preferred;

• Prior experience in customer facing role, ideally in a hospital (e.g., patient care coordination) or working with hospitals (e.g. custom er service or local trial management);

• Experience working with multiple internal stakeholders;

• Experience working in a transplant unit is a plus;

• Cell therapy and/or Supply chain experience is a plus;

• Availability to work about 60% in field (domestic/international travel).