Job Summary:

As an Associate Project Manager, you will play a pivotal role in surpassing the expectations of both new and existing customers. This role involves managing organizational processes within a project organization or PMO. The successful candidate will have experience in creating, implementing, and managing processes for effective project management, including lessons learned, tracking project metrics, financial milestones, and continuous improvement.

This position is available both in Costa Rica and Bolivia.

Primary Functions:

· Develop Expertise: Gain proficiency in our project management tools and standards.

· Assist Project Manager: Support tasks needed to manage resources, third-party vendors, and client expectations.

· Implement Practices: Work with the professional services leadership team to track and monitor key project success metrics.

· Forecast WIP: Weekly forecasting of individual project progress and its impact on the overall PS forecast.

· Establish Processes: Develop and implement professional services processes within the department.

· Resource Management: Balance consultants' workloads and fill gaps to keep projects moving forward.

· Conduct Meetings: Hold weekly meetings with PMs and Managers to discuss projects and resources and establish and monitor action plans.

· Technical Support: Assist PMs with technical issues related to SharePoint, Teams, Big Time, and Smartsheet.

· Maintain Smartsheet Project Tracker: Keep the project tracker updated.

· Documentation Standards: Establish and roll out implementation documentation standards.

· Manage Projects: Oversee software implementation projects as required.

· Resource Utilization: Record logged hours for consultants, PMs, and managers, and track overtime.

· Project Upgrades: Manage a team of support agents handling project upgrades, including time recording, follow-ups, escalations, and scheduling.

· Sales to PS Transition: Add new projects from sales contracts to Smartsheet, including project details and creating new Teams channels and SharePoint sites.

Job Qualifications:

The qualifications we are looking for are mixture of work experience and educational background.

They are split into Minimum Qualifications (must have) and Additional Qualifications (nice to have) along with soft skills (competencies) needed for the role:

Minimum Qualifications:

• 2+ years of progressive project management experience, with a focus on implementing enterprise software solutions for external clients.
• 2+ years of experience working with Smartsheet or/and Jira
• 2+ years of experience working with Microsoft tools for project management (office, teams, etc.)
• 2+ years of experience working with Excel (pivots, reporting, analytics)

Additional Qualifications:

• Bigtime for billing tracking control.

Soft Skills:

• Strong problem-solving skills. Must be able to analyze information to make independent decisions quickly and effectively
• A self-motivated individual who takes ownership of goals and objectives.
• Exhibit a creative approach to problem-solving with the ability to focus on details while maintaining the ‘big picture’ view. Capable of improvising, adapting, and overcoming when obstacles materialize.
• Proven results-oriented person with a focus on consistent and predictable delivery.
• Ability to work independently and react quickly to changing priorities with a consistent sense of urgency.
• Manage confrontation and uncomfortable conversations with composure and respect.
• Exceptional analytical and problem-solving skills
• Strong analytical skills, communication skills, and attention to detail.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. It is not designed to be utilized as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job.

Working Environment:
This job operates in a professional office environment or remote home office location. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Periods of stress may occur.

This role may occasionally encounter Protected Health Information, Personal Identifiable Information or Privacy Records, and it is essential that all employees adhere to confidentiality requirements as outlined in the Employee Handbook and Harris’ Security and Privacy policies, as well as apply the concepts learned in the annual Security Awareness training.