Help Desk Specialist I

Office location: Quality Tech Solution Complex, Trung My Tay Ward (formerly District 12)

Working time: Monday – Friday. 9 AM - 6 PM

As a Help Desk Specialist, you will:

• Technical Support & Problem Solving
  • End-User Support: Provide tier-1 and tier-2 technical support to APAC employees (both local and remote) via ticketing systems, email, chat, and in-person.
  • Troubleshooting: Diagnose and resolve hardware, software, network, and peripheral issues for Windows environments.
  • Onboarding & Provisioning: Manage employee lifecycle IT operations, including configuring, imaging, and shipping laptops, as well as setting up user accounts and access permissions.
• System Administration & Infrastructure
  • Internal Systems: Administer local and cloud-based internal systems (e.g., CCTV, Door Access Control, etc.).
  • IT Equipment: Maintain and troubleshoot regional office IT equipment, including printers, phone systems, and conference room meeting hardware.
• Asset & Vendor Management
  • IT Asset Management: Maintain an accurate inventory of all regional hardware, software licenses, and IT peripherals throughout their lifecycle (procurement to disposal).
  • Vendor Relations: Participate in managing local internet service providers (ISPs), hardware vendors, and IT contractors to ensure service level agreements (SLAs) are met and procurement is cost-effective.
• Corporate Liaison & Collaboration
  • Corporate IT Alignment: Cooperate with the Global Corporate IT team in ensuring global policies, security standards, and tooling are successfully deployed locally.
  • Localized Projects: Assist in executing global IT initiatives, facilitate infrastructure or system upgrade projects specific to the APAC region, and participate in IT and office administration projects in the APAC region.
• Documentation: Create and maintain localized IT documentation, user guides, and standard operating procedures (SOPs).

Requirements for Success:

• Experience:
  • University Graduate in Information Technology
  • Working or internship experience in an IT service desk, desktop support, or system administration role, ideally within a multinational or fast-paced corporate environment.
• Technical Skills:
  • Strong proficiency in administering Windows platforms.
  • Microsoft Certified 365 Administrator is a strong plus.
• Soft Skills:
  • Fast learner, passionate about adapting new technologies and tools.
  • Excellent problem-solving skills with a strong sense of ownership and urgency.
  • Outstanding communication and interpersonal skills.
  • Strong work ethic and team attitude.
• Languages:
  • Basic proficiency in English, both written and spoken, is required.
  • Advanced professional English skills are highly advantageous.
• Flexibility:

Ability to occasionally work flexible hours to coordinate with global teams in different time zones or support critical out-of-hours infrastructure maintenance.