Connection Support I

Working time: Monday to Friday. Working shift: Day shift (9 AM - 6 PM) or split shift (8 AM - 12 PM (onsite) then 8 PM - 00: 00 ( WFH)

Office location: Helios Building, Quality Tech Solution Complex, Trung My Tay Ward (District 12), HCMC

We value our employees with competitive benefit and generous paid time off packages, flexible and casual work environments, career development, recognition programs and more!
This role is an onsite opportunity.

As a Connection Support, you will:
KRA 1: Establish New Trading Partners

• Ensure the Trading Partner has a single EDI point of contact for all inquiries.
• Establish and test connectivity between the Trading Partners and Customers
• Gather, maintain, and publish mapping specifications for departmental consumption.
• Ensure mapping is being completed in accordance with the departmental Service Level Agreements.

KRA 2: Relationship Management

• Establish and maintain accurate Trading Partner test instructions.
  Align TrueCommerce with the Trading Partners as a preferred EDI provider for their vendors.
• Establish TrueCommerce as a “test exempt” partner to help speed the deployment process.

KRA 3: Technology Management

• Establish oneself as a subject matter expert status by mastering all variations of connectivity (FTP, AS2, VAN)
• Troubleshoot and resolve all production communication errors in accordance with departmental SLAs.
• Contribute to standard operating procedures (SOPs)
• Recognize extraneous connectivity hops and coordinate to simplify and reduce cost.

Requirements for Success:

• 1+ years of experience in Client services, business to business, computer support/service
• Knowledge of network types, FTP or AS2, and flat file format such as X-12 and XML is a plus
• English proficiency- written and verbal.