On Site Operative

Location: Unit 5, Ridgeway, Great Blakenham, Ipswich, Suffolk, IP6 0FR

Here at DHL Express UK, we are an employer of choice, a recognised Top Employer and specialists in providing Excellence, Simply Delivered. You could join our team of over 4000 employees dedicating themselves in Connecting People and Changing Lives through express delivery of parcels and international shipments from some of the best loved and most widely recognised brands across the globe.

DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.

Certified International Specialists

From Operations to Sales, Customer Services and Corporate Functions our mission remains the same, to provide Excellence. Simply Delivered to achieve this our Certified International Specialist programme builds a common culture and provides the specialised knowledge our employees need to do their job competently and confidently.

Our Values

Our values and culture are DHL Express UK are an extremely important aspect of our business. We embody our culture in three core phrases;

· Being Results Orientated (Head)

· Providing purposes (Heart)

· Being positive about challenge, uncertainty and change (Guts)

In addition to ‘Head, Heart and Guts’. We promote an open and honest feedback culture based on Results & Respect, whereby our employees respect one another, embrace diversity and inclusion and drive employee engagement, every day and everywhere whilst never compromising, integrity and compliance.

Do you want to be part of a company that connects millions of people worldwide? Do you have the drive to make a difference? Click Apply Now!

We are seeking an On-Site Operative for DHL Express who will be instrumental in enhancing customer satisfaction and loyalty by delivering exceptional service that aligns with customer needs. This role is critical in raising DHL's profile within the customer’s organisation, maximising business opportunities, and strengthening the partnership through added value. The successful candidate will leverage logistics expertise to oversee the customer experience, ensuring accurate processing of all outbound and inbound paperwork to meet published transit times. Additionally, the On-Site Operative will provide proactive customer service through DHL's IT platform or direct communication, while ensuring compliance with all specialist shipping requirements, including those for Dangerous Goods.

A successful candidate for the On-Site Operative position at DHL Express will possess a strong commitment to customer service excellence and a deep understanding of logistics operations. They will demonstrate exceptional communication skills, enabling them to effectively engage with customers and represent DHL positively within the client organization. The ideal individual will have a proactive approach to problem-solving, ensuring that all outbound and inbound paperwork is processed accurately and efficiently to meet transit time commitments. A keen attention to detail is essential, particularly in adhering to compliance regulations for specialist shipping requirements, including Dangerous Goods. Additionally, the candidate will be adaptable and collaborative, thriving in a dynamic environment while contributing to the overall success of the business partnership.

Safety and Security

• Adhere to country laws/regulations and company procedures/ standards in regard to Safety and Security
• Adhere to customs / import / export procedures as applicable
• Ensure any potential security breaches or concerns are brought to the attention of supervisor/manager without delay
• There may be a requirement to undertake a Counter Terrorism Check (CTC) in relation to certain duties and procedures.

• Competitive salary
• Eligibility to participate in performance related bonus schemes
• Generous holiday entitlement increasing with years completed service
• Company pension scheme with excellent contribution rates
• Life Assurance
• Enhanced maternity pay
• Generous company sick pay
• A competitive package of voluntary benefits including retail, entertainment, gym membership discounts, cash dental plans and more
• Discounted Health Assessments
• Access to professional employee assistance, wellbeing programme and qualified mental health first aiders
• Excellent training and development opportunities with a strong focus on internal promotion