Location: Sioux Falls, SD (On-Site)
Shift: Monday-Friday 8: 00 am - 5: 00 pm
Job Schedule: Full-Time
Company: PREMIER Bankcard

Responsible for supporting the timely process through which end user issues and/or system problems are controlled. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Administers and/or maintains specified systems. Supports and maintains user account information including rights, security and systems groups.

• Responsible for supporting the timely process through which end user issues and/or system problems are controlled.
• Respond to network or system problems.
• Contact appropriate support resources when necessary.
• Support telephones, including cellular devices.
• Support hand-held, mobile devices.
• Test and install new PC applications.
• Records and tracks completion of Help Desk tickets for sake of workload, performance and quality tracking.
• Assists with Technology projects, including the installation and repair of computers.
• Move and install new PCs.
• Provide technical assistance to repair PCs.
• Assist in special projects such as department moves and setting up new locations.
• Administer and/or maintain specified systems.
• Add user accounts and set appropriate security access levels to various internal systems.
• Disable user accounts and restrict access as needed.
• Coordinate all current and future applications through the Microsoft Windows system.
• Administer, monitor and maintain corporate desktop.

• Combination of education/experience that would enable incumbent to meet essential functions and required competencies of the position.

• Possesses knowledge of commonly used concepts, practices, and procedures within the particular field.

• Desired professional certifications include CompTIA A+, CompTIA Network+, CompTIA Security+, or related Office 365, or Microsoft OS administration certifications.

• Strong written and verbal communication skills.

• Possess a strong understanding of Windows 10 and Office 365.

• Prior experience in supporting financial services applications is preferred but not required.

• Strong troubleshooting skills and the ability to respond in a fast-paced environment.

• Conduct tasks in a manner that complies with all consumer protection regulations and treats consumers fairly.