At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.

We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions.

Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.

Job Description:

Location: Sioux Falls, SD
Job Status: Full-Time
Company: PREMIER Bankcard

About the Role

Provide frontline technical support to end users, ensuring timely resolution of service requests and incidents submitted via ITSM platform. Responsible for maintaining and troubleshooting desktop systems, peripherals, and Microsoft 365 applications. Supports endpoint management, including device imaging, software deployment, and patch remediation. Additional responsibilities include user account provisioning, access management, supporting the internal Service Desk and contributing to a secure and efficient IT environment and participating in an on-call rotation to ensure 24/7 coverage for critical incidents.

Job Duties and Responsibilities

Essential duties and responsibilities include the following. Other duties may be assigned.

• Respond to and resolve Level 1 and Level 2 support tickets via ITSM platform.
• Troubleshoot hardware, software, and connectivity issues for desktops, laptops, and mobile devices.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Provision and deprovision user accounts and manage access permissions.
• Image and configure devices using Endpoint tools and standardized deployment tools.
• Deploy software packages and patches through Endpoint tools and monitor compliance.
• Maintain accurate asset records and update the configuration management database (CMDB).
• Document support procedures and contribute to the IT knowledge base.
• Collaborate with IT teams to support application rollouts and system upgrades.
• Ensure adherence to security policies and IT operational standards.

Skills and Qualifications

• Demonstrates exceptional verbal and written communication skills, ensuring clarity and professionalism in all interactions.
• Maintains concentration and works independently with minimal supervision, managing tasks efficiently and reliably.
• Applies analytical thinking and a keen eye for detail to troubleshoot issues and deliver accurate solutions.
• Quickly learns new systems and processes, adapts to change, and becomes proficient in evolving environments.
• Handles stress with composure, exercises self-control, and consistently upholds company policies and company values.
• Associates’ degree (A.A.S.) or equivalent from a technical school or one plus (1+ ) years’ related experience and/or training; or equivalent combination of education and experience, required.
• Proficiency with Windows OS, Microsoft 365, and device imaging tools, required.
• Strong troubleshooting and communication skills, required.
• Experience using Freshservice or similar ITSM platforms, preferred.
• Familiarity with Microsoft Intune or other endpoint management tools, preferred.
• CompTIA A+ or Microsoft Fundamentals certification, preferred.
• Experience with scripting (e.g. PowerShell) for automation, preferred.
• Exposure to ITIL practices and service management workflows, preferred.

Competitive Benefits Package

• Full medical benefits when working 20+ hours per week
• Traditional and High Deductible health plan options available
• FREE dental and vision coverage
• Generous Paid Time Off plans
• 401(k) – dollar-for-dollar match up to 5% of total compensation
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• PREMIER Wellness Program
• Paid Community Volunteer Hours – PREMIER averages 30, 000 hours per year
• Fun Employee Parties

Our Culture

• Emphasis on personal success, respect, health, wellness, fun and giving back
• Employees are rewarded, valued, and celebrated for hard work
• Various Career advancement opportunities and growth
• Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more