At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.

We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions.

Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.

Job Description:

Job Purpose:

Assist applicants in completing credit card applications, guiding them through the process, verifying personal information, and ensuring all required data is accurate and complete. Provide excellent customer service regarding credit card products addressing customer concerns, answering questions about the application process, and resolving issues to enhance their experience.

Primary Responsibilities:

Essential duties and responsibilities include the following. Other duties may be assigned.

• Receive inbound application calls from potential customers inquiring about credit card products.
• Communicate various credit card features, benefits, terms and conditions, utilize effective sales and negotiation skills to acquire applications and up-front fees for products.
• Review and process new credit card applications, verify applicant information, ensure all required documentation is complete and complies with regulatory, bank and credit card standards.
• Stay up to date on procedures, guidelines, and Compliance regulations.

Skills:

• Customer - focused approach.
• Ability to work independently within an onsite and remote team environment.
• Time management and organizational skills.
• Good communication, interpersonal and organizational skills.
• Basic computer skills.

Education and Experience:

• Must possess the basic understanding of a credit card.
• Demonstrate ability to communicate product benefits.
• Previous sales skills experience preferred.
• High school diploma or equivalent is preferred.

Physical Demands and Work Environment:

The physical demands required to perform the essential functions of the job:

• Extended periods of sitting and working on a computer is required.
• Must occasionally lift and/or move up to 15 pounds.
• Work environment is a standard office setting.

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. On call rotation may be required.

This job description indicates, in general terms, the type and level of work performed as well as the typical responsibilities of employees in this position. This job description may be modified at any time at the discretion of department management.

Job Purpose:

Assist applicants in completing credit card applications, guiding them through the process, verifying personal information, and ensuring all required data is accurate and complete. Provide excellent customer service regarding credit card products addressing customer concerns, answering questions about the application process, and resolving issues to enhance their experience.

Primary Responsibilities:

Essential duties and responsibilities include the following. Other duties may be assigned.

• Receive inbound application calls from potential customers inquiring about credit card products.
• Communicate various credit card features, benefits, terms and conditions, utilize effective sales and negotiation skills to acquire applications and up-front fees for products.
• Review and process new credit card applications, verify applicant information, ensure all required documentation is complete and complies with regulatory, bank and credit card standards.
• Stay up to date on procedures, guidelines, and Compliance regulations.

Skills:

• Customer - focused approach.
• Ability to work independently within an onsite and remote team environment.
• Time management and organizational skills.
• Good communication, interpersonal and organizational skills.
• Basic computer skills.

Education and Experience:

• Must possess the basic understanding of a credit card.
• Demonstrate ability to communicate product benefits.
• Previous sales skills experience preferred.
• High school diploma or equivalent is preferred.

Physical Demands and Work Environment:

The physical demands required to perform the essential functions of the job:

• Extended periods of sitting and working on a computer is required.
• Must occasionally lift and/or move up to 15 pounds.
• Work environment is a standard office setting.

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. On call rotation may be required.

This job description indicates, in general terms, the type and level of work performed as well as the typical responsibilities of employees in this position. This job description may be modified at any time at the discretion of department management.