Bilingual Customer Retention Representative - Remote or Onsite

Posted: Thursday, 27 March 2025
Valid Thru: Saturday, 26 April 2025
Index Requested on: 03/27/2025 19:17:20
Indexed on: 03/27/2025 19:17:20

Location: Dakota Dunes, SD, 57049, US

Industry: Banking
Occupational Category: 43-0000.00 - Office and Administrative Support
Type of Employment: FULL_TIME

PREMIER Bankcard LLC is hiring!

Description:

Location: Dakota Dunes, SD
Shift: Multiple Shifts Available, Every Other Saturday 8: 00am-4: 30pm
Job Status: Full-Time and Part-Time
Pay: $17.00-$18.90/hour starting, additional monthly incentives available
Company: PREMIER Bankcard

Bilingual skills are compensated in the form of 10% differential (English/Spanish). Applicants must be fluent in English/Spanish.

Work Site
This job is offered on-site and remote. Remote employees must live within 50 miles of a PREMIER location or plan on relocating.

Shift Options
PREMIER Hours of Operation: Monday-Friday 7: 00am-9: 00pm and Saturday 8: 00am-4: 30pm

  • Full-Time: Monday – Friday from 12: 30 PM to 9: 00 PM and every Other Saturday 8: 00 AM to 4: 30 PM.
  • Part-Time: M-F from 2-9 PM and every other Saturday 8: 00 AM-4: 30 PM. 20-35 hours per week - you set your minimum/maximum hours!

  • Flexible scheduling opportunity for top performers

About the Role

  • Responds to telephone inquiries regarding various call types including, account closures, account re-opening and activation.
  • Utilizes the outbound dialer on various call types.
  • Utilize various retention techniques to maintain our account base.
  • Maintains accurate account records.
  • Reports unusual account/application activity to management
  • Maintains department standards as approved.

Training

  • Extensive paid, onsite training program, up to 3 weeks in length.
  • Ongoing training opportunities for continuous improvement!

Pay
Base wage starting at $17-$18.90/hr. with opportunities to increase take home pay.

  • Top performers can earn monthly incentives based on performance.
  • Contest money available through daily, weekly, and monthly Level Up competitions.
  • Career path from Associate I to Associate IV – each step earning an increase in pay!
  • Earn up to an additional $3.78/hr. when working non-traditional hours.
  • Shift differential up to 20%
  • Bilingual skills will be compensated in the form of a 10% differential.

Competitive Benefits Package

  • Full medical benefits when working 20+ hours per week
  • Traditional and High Deductible health plan options available
  • FREE dental and vision coverage
  • Generous Paid Time Off plans
  • 401(k) – dollar-for-dollar match up to 5% of total compensation
  • Special discounts and offers for events at the Denny Sanford PREMIER Center
  • PREMIER Wellness Program
  • Paid Community Volunteer Hours – PREMIER averages 30, 000 hours per year
  • Fun Employee Parties

Our Culture

  • Emphasis on personal success, respect, health, wellness, fun and giving back
  • Employees are rewarded, valued, and celebrated for hard work
  • Various Career advancement opportunities and growth
  • Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

See job description

Benefits:

Please see the job description for benefits.

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