We are looking for an authentic and driven Head of Spa and Leisure to join us at Kimpton Blythswood Square Hotel & Spa and embrace your unique, best self to provide our guests with heartfelt human connections!

At Kimpton Blythswood Square Hotel & Spa we want to deliver a ridiculously personal service to all our guests, whether they are relaxing in our Spa or enjoying sustainably sourced Scottish seafood in our iasg restaurant. As Glasgow’s only 5* Hotel, our team are focussed on providing our guests with 5* service and making heartfelt human connections in our boutique hotel, standing strong in Glasgow’s city centre.

As the Head of Spa and Leisure, we will support you to:

• Be yourself - bringing the real you to work, with your unique personality we want you to be who you are!
• Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
• Make it count – you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!

As the Head of Spa and Leisure, your main duties and responsibilities will be leading the entire Spa and Leisure team to providing a highly service-focused operation with a strong emphasis on guest satisfaction and the ability to anticipate needs. You will be responsible for both the attraction and recruitment of new talent and the development and retention of current talent (through development and coaching). You will be confident in liaising with multiple stakeholders (both internal and external) to ensure the Spa and Leisure strategy and that budgets are being met. In addition to this, you will have a proven track record of delivering results.

So, we are looking for someone who has…

• Leadership and management experience: Proven track record in a managerial role within a hospitality or wellness industry preferable within a luxury Hotel environment.
• Financial Acumen: An understanding of budgeting, forecasting, P& L and revenue management.
• Spa Operations: Extensive experience in Spa Management including product knowledge, treatment protocols, staff training, customer service and implementation and management of process and audit.
• Health & Safety: Knowledge of pool plant maintenance/certification is required for this position along with knowledge of the chemicals used in a leisure facility (if you do not have this, you would be required to go through the training with us)
• Sales & Marketing: Awareness of current trends in the wellness and leisure industry particularly within a luxury segment. Experience of promoting spa services and packages to increase revenue.

Overall, a wide understanding of a luxury Spa and Leisure environment with the passion to continue leading our excellent spa team to success!

Joining the Kimpton family isn’t just about providing our guests with excellent service, we also have secured a spot in Fortune’s ‘100 best companies to work for’ 7 times since 2009, and it is no surprises why! We can offer you…

• Financial security – Competitive Salary, guaranteed hours, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay plus access to Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Growth and development – Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks - Worldwide discounted room rates and discounted F& B whilst on employee rate (IHG has over 6, 000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing – Generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders
• Hotel specific benefits – Generous discounts in our F& B outlets, our newly refurbished Spa within Kimpton Blythswood and Champagne Central Bar in our sister property voco Grand Central (*must be booked according to processes) Subsidised city centre parking, plus a variety of different gifts on milestone occasions to celebrate with you!

If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today! Check out our Instagram page @kimptonblythswoodsquare to see more.

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.