Title Service Specialist I

About Vitu

At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered.

Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.

Job Summary

The Title Services Specialist role is a position in our Title Service Group. Title Services Specialists are required to:

• Reply to email messages, faxes and service tickets.

• Engage customers and determine how to assist them.

• Answer and effectively respond to inbound phone calls via call center applications.

• Respond to inquiries on vehicle titling and registration processes for various dealers, state motor vehicle agencies, customers and clients.

• Make outbound calls to dealers and state motor vehicle agencies (DMVs) to obtain vehicle title status.

• Process applications for duplicate vehicle titles, payments or changes to vehicle titles.

• Use company proprietary software for research, data entry, and account follow-up activity.

• Follow instructions and maintain workflow standards.

• Attain production and quality goals.

• Adhere to all company policies and procedures.

Responsibilities

• Handle documents in a timely and efficient manner while maintaining a consistent flow from one department to the next

• Sort and imaging Lender packets in vault/secure room

• Retrieve perfecting documents from a secured vault repository

• Sign off on State documents

• Follows established procedures and compliance requirements

• Performs other duties as necessary

• Ability to work a flexible schedule as needed, including occasional mandatory overtime

• Attention to Detail; good organizational skills; adaptability; demonstrates consistent accuracy and thoroughness; efficient and timely completion of work