QA Coordinator
The Ritedose Corporation
Location: Columbia, SC 29203, US
Employment Type: FULL_TIME
Industry: Manufacturing - Other
Occupational Category: 43-9111.00 – Office and Administrative Support
Posted: Wednesday, 15 July 2026
Valid Through: Friday, 14 August 2026
Job Description
The Ritedose Corporation is hiring a QA Coordinator in Columbia, SC. This is a full-time position.
The QA Coordinator serves as a critical point of contact for customers, ensuring timely, accurate, and professional communication regarding projects, documentation requests, customer inquiries, and general support needs. This role acts as a liaison between customers and internal departments, facilitating information flow, coordinating responses, and helping maintain strong internal and external relationships.
Responsibilities:
- Serve as a critical point of contact for internal and external customers.
- Respond to customer inquiries and requests in a timely and professional manner.
- Coordinate communication between customers and internal departments to ensure accurate and timely responses.
- Provide customers with project status updates and facilitate communication regarding ongoing activities.
- Manage customer portals and maintain customer-required information, documentation, and updates.
- Coordinate customer documentation requests, including certificates, reports, quality documentation, policies, procedures, and other controlled documents as authorized.
- Track customer requests and ensure appropriate follow-up through resolution.
- Coordinate and participate in customer meetings, conference calls, audits, and site visits.
- Support preparation and organization of materials required for customer audits and visits.
- Maintain accurate records of customer interactions, requests, and commitments.
- Assist internal departments in gathering information needed to support customer requests.
- Escalate customer concerns, urgent requests, and communication issues to appropriate management personnel.
- Develop and maintain positive working relationships with customers and internal stakeholders.
- Assist in identifying opportunities to improve customer communication and support processes.
- Maintain confidentiality and professionalism in all customer interactions.
- Perform data collection and data trending, and share with leadership team.
- Coordinate meetings, author and distribute meeting minutes and share with leadership team
- Perform other duties as assigned.
Education Requirements
high school
Skills
Qualifications:
- Bachelor's degree in Business, Communications, Life Sciences, or a related field preferred.
- Minimum of 2 years of experience in customer service, client relations, project coordination, or a related role preferred.
- Experience in a pharmaceutical, biotechnology, laboratory, manufacturing, or other regulated environment preferred.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Excellent verbal, written, and interpersonal communication skills.
- Demonstrated ability to interact professionally with customers and cross-functional teams.
- Strong problem-solving and critical-thinking skills.
- Proficiency in Microsoft Office applications including Outlook, Word, Excel, and PowerPoint.
- Experience working with document management systems and databases.
- Ability to handle sensitive and confidential information appropriately.
- Strong attention to detail and commitment to accuracy.
- Strong interpersonal/group skills with ability to collaborate or support team members
- Effective verbal and written communication skills
Benefits
Please see the job description for benefits.
Index requested: 07/15/2026 18:13:57 • Indexed: 07/15/2026 18:13:57