Job Summary

Channel Exchange, a ScanSource, Inc. company, is a leading cloud-only distributor, helping ambitious IT businesses succeed through top-class training, the best SaaS solutions, simplified PSA integrations and unrivalled support.

Reporting to the Manager of Technical Operations, the Senior Platform Operations Administrator plays a key role in the successful performance of Channel Exchange's ecosystem marketplace and subscription billing platform. Duties include, but are not limited to, ensuring services are provisioned within SLA, providing migration support to new customers, and working closely with the platform development team on new features and testing. The Senior Platform Operations Administrator is also responsible for resource orchestration, workflow management, process documentation and operational guidance as it relates to applications and development within the platform. The Senior Platform Operations Administrator will also need to understand the strategic vision of the business and make decisions as it relates to prioritizing workflows to achieve that vision. The Senior Platform Administrator has the opportunity to work with the world's leading cloud solutions providers including Microsoft, Acronis, Bitdefender, and more.

The Senior Platform Operations Administrator is expected to bring inherent and strong technical acumen, excellent problem-solving skills, and the ability to communicate effectively with customers.

Job Duties

• Process orders for all manual workflow products ordered via partner platform
• Identify and resolve problems related to existing partner platform functionality and ensure relevant issues are escalated to the development team
• Internal testing of development releases to ensure they meet internal and external requirements
• Resolve escalations from other internal Channel Exchange teams and providing advice and training as required
• Resource orchestration, workflow management, process documentation and operational guidance as it relates to applications and development within the platform.
• Align and liaison with vendor contacts to coordinate platform onboarding, integration, etc.
• Ability to strategically and quickly problem solve and prioritize work flows as it relates to business needs
• Assist and support the onboarding of new sales partners and end-customers when required
• Reconcile licensing requirements for our sales partner and vendors
• Participate, where appropriate, with the onboarding of new vendors and services onto the partner platform including the production of order processing documentation
• Serve as escalation point for provisioning issues.
• Help roll out any required manual fixes and workarounds for partner platform, as necessary
• Help support, train, and develop other members in the team.
• Help ensure all day-to-day team tasks are completed.
• Help ensure internal provisioning documentation is kept up to date and help create new documentation when required.

Qualifications/Skills

• 4+ years of experience in vendor relationship management and/or technical operations or related experience
• Easily establish rapport and effective relationships at multiple levels internally
• Able to operate independently in a fast-paced environment
• Excellent communication skills, both verbal and written
• Ability to thrive in a collaborative, dynamic work environment
• Skills in problem solving to help guide sales partners and end-customers to resolution
• Preferred experience using PowerShell and/or SQL
• Experience in managing migrations of users and customers between IT services
• Basic understanding of DNS and all the different types of records
• Ability to document processes efficiently and effectively
• Ability to coordinate, schedule, and plan simultaneous workflows within the platform, related to the further development of the platform
• Understanding of the tooling needed within the platform to successfully add additional features and vendors
• Sales and/or Vendor Management experience preferred
• Existing ability or ability to learn technical language as it relates to development work and technical reporting
• Preferred experience working with IT service, software and/or OEM suppliers.

Compensation:

Compensation Range: $70, 000-$90, 000

Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.

ScanSource, Inc. is an Equal Opportunity Employer

EOE/M/F