Job Description:

The Sales Enablement Specialist is a strategic partner to the sales organization and will be responsible for driving the effectiveness of the sales organization through the management and optimization of training content, data analysis, and reporting. This role will focus on developing and executing strategies for sales training, ensuring the continuous alignment of training programs with sales objectives. The Specialist will leverage data and metrics to assess the effectiveness of training initiatives and tools, while also managing and maintaining the content across various platforms. A key responsibility will include development and delivery of content and ensuring the seamless delivery of training materials.

Main Duties and Responsibilities:

Metrics, Analysis, and Continuous Improvement:

1. Analyze the effectiveness of all training programs, tools, usage, and adoption through detailed reporting and feedback quarterly.
2. Proactively identify consistent skill gaps across the sales team and conduct GAP analyses to determine areas of improvement.
3. Leverage data to refine training initiatives, ensuring they remain aligned with sales objectives and drive measurable results.
4. Manage and report on training analytics from platforms such as Docebo (LMS), NovoEd, and the ScanSource Sales Academy, including survey results and courseware effectiveness quarterly.

Content Management and Delivery:

1. Oversee the content on the "Sales" page of the ScanSource Intranet ("The BRIDGE") and ensure resources are updated weekly.
2. Maintain the Sales training calendar, ensuring that training schedules are well-organized and communicated to stakeholders.
3. Develop, document, and deliver a range of training tools and resources, including instruction manuals, job aids, presentations, webinars, and e-learning modules.
4. Create and implement job-specific curricula, aligning training programs with specific sales needs and business objectives.
5. Coordinate virtual and in-person training materials, ensuring a seamless delivery experience for all participants.

Collaboration and Stakeholder Engagement:

1. Collaborate with cross-functional stakeholders to align training programs with specific sales business needs and organizational goals.
2. Work closely with managers and business leaders to assess current and future training needs, ensuring programs address evolving skill requirements.

Sales Tools and Process Training:

1. Identify gaps in operational sales processes, particularly with tools like SAP and Salesforce, and proactively develop targeted training solutions to close these gaps.
2. Create and implement training processes to ensure the sales team effectively adopts and utilizes essential tools, optimizing their performance.

Facilitation and Delivery of Training:

1. Develop and deliver engaging, high-energy training sessions via web, video, e-learning, or in-person to enhance the learning experience.
2. Exhibit a dynamic facilitation style that encourages interaction, engagement, and knowledge retention.
3. Ensure training delivery is aligned with best practices, focusing on the effectiveness of tool adoption and sales process improvement

Ongoing Learning & Improvement:

1. Stay up to date on industry best practices in sales enablement and training methodologies, continuously refining training programs based on latest trends and tools.
2. Encourage a culture of continuous learning and development within the sales team by regularly assessing skills gaps and providing opportunities for growth.
3. Proactively suggest and implement new strategies and content to keep the sales team well-equipped and prepared for evolving challenges and opportunities.

Skills:

Ability to:

• Articulate understanding and adapt course material for sales tools (SAP, Salesforce, etc.)
• Manage multiple priorities and manage a variety of resources.
• Developing training materials and programs from scratch, formally or informally.
• Ability to consult with all levels of management to determine viable solutions to complex problems in a corporate environment.
• Understand traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations, etc.).
• Build strong relationships, ask good open questions to uncover needs through discussions.
• Demonstrate superior communication and presentation skills, both oral and written.
• PowerPoint, Outlook, Excel, web access
• CRM and LMS adoption, enter learner content and calendar management
• Attention to detail.
• Ability to travel 10%

Background/Requirements:

• Experience leading end-to-end, curriculum development process-based methodology (analysis, design, development, implementation, and evaluation) to create curriculum programs whether technical or non-technical.
• Proven ability to provide gap analysis and suggest changes based on analysis provided.
• Proficiency with developing e-learning courseware using Vyond, Camtasia, Articulate, other best of breed tool.
• Experience with CRM platforms (Salesforce) and ERP (SAP) intelligence tools
• Ability to create simple, relevant, and memorable stories and content in different modalities (video, e-learning, print and online)
• Experience using data collection, research, and analysis to evaluate project outcomes and improve individual and organizational performance.
• Skilled in the creation, implementation, and validation of assessments to measure the effectiveness of training to achieve business priorities and significantly impact result
• 3+ years preferred in a sales role using SAP and Salesforce.
• 4 years preferred of experience with delivery and execution of training programs, including e-learning and classroom sessions.
• 4 years preferred of experience with delivering sales training.
• 4 years preferred conducting analysis on training program effectiveness.
• Bachelor's degree preferred or equivalent work experience.

Reports to: Director of Sales Enablement

Compensation:

Total Compensation Range: $57, 200 - $87, 700

Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.

ScanSource, Inc. is an Equal Opportunity Employer

EOE/M/F