IT Operations Technician II (On-Site)

Purpose The IT Operations Technician II will be responsible for providing frontline support for IT Infrastructure at Roseburgs production facilities. This position will collaborate with customers and virtual team members to develop the implementation and maintenance of essential IT systems (network, server, and client systems) whose performance directly impacts mill operations. This role will handle more complex infrastructure support at the mill and provide and document effective IT solutions. Key Responsibilities Maintain and troubleshoot site IT Infrastructure solutions, including servers, networking equipment, PLCs, HMIs, and other control system componentsProvide advanced technical support of site IT technology solutions, including workstations, printers, tablets, and other end user devices.Identify opportunities and implement improvements in systems capabilities that will increase the ability to meet customer requirements, including safe and reliable operations, and improve business competitivenessWork closely with the IT Operations Support group on adherence to standards and participate in training as requiredDevelop and maintain documentation, and provide training for plant personnel on the manufacturing network system and componentsWork with IT Infrastructure and Platform staff and production facility staff to support and occasionally lead capital improvement projects as assignedProvide guidance and mentorship to entry-level IT Operations TechniciansFoster trust and collaboration by engaging regularly with production teams, staying visible on the floor, and creating open channels of communication for IT support and feedbackMay be required to travel to other plants to assist with troubleshooting or provide guidanceFollow Health & Safety policies and programsModels Company core values Required Qualifications Associate's degree in Computer Science, Information Technology, Electrical or Mechanical Engineering OR equivalent combination of education and/or experienceFour years of experience in administration of Windows workstations and serversDemonstrated safety focusNetwork skills: Route, Switch, Firewall/Security, Wireless, Circuit Management, VPN, general infrastructure etc. (Cisco/Meraki)Facilitation and problem-solving skills and the ability to learn new technologies in a fast-paced environmentMust be able to be on call for 24x7 manufacturing operations, including nights, weekends and holidays as required Preferred Qualifications Bachelor's degree (or higher) in Computer Science, Information Technology, Electrical or Mechanical Engineering OR equivalent combination of education and/or experienceExperience interfacing with or supporting infrastructure needs of a process-control environmentExperience with VMWare vSphere and VMWare Horizon and Wonderware Controls softwarePLC Programming Experience / Allen Bradley