Key Duties and Responsibilities:

1. Coordinate sales order delivery date and develop milestones and tasks to meet customer expectations.

2. Coordinate and manage projects from customer purchase order receipt through delivery to maintain customer satisfaction and responsiveness goals

3. Develop relationships with internal and external stakeholders to understand process and achieve customer milestones

4. Develop a firm understanding of ORBIS manufacturing protocol and processes to anticipate gaps

5. Attend daily plant update meetings and provide project updates on projects in production

6. Work with customer, sales, customer support, design, and manufacturing teams to ensure that critical requirements have been captured and communicated

7. Coordinate prototype orders including ensuring designs have captured changes, customer has approved concept, customer supplied parts & information (request, receipt & fitment testing), coordinating with prototype team to ensure customer milestones are met, coordinating changes as needed

8. Support forecast demand plan by ensuring design updates, tooling, purchased parts (including internally produced subcomponents), & approvals are completed in a timely manner to support capacity reservation & build plans.

9. Identify and resolve issues that may impede project completion, including root cause determination, identifying, presenting, and executing solutions

10. Coordinate quality complaint resolution/rework, as needed, to maintain customer satisfaction/responsiveness

11. Ensure engineering targets (BOM, cost, quality, delivery timing, tooling, etc.) for all assigned projects are met. Monitor project costs to meet target profit; always working towards cost reduction initiatives.

12. Read and understand design prints in order to ensure BOM is correct, instructions are clear and requirements are captured

13. Identify and execute continuous improvement projects to address systemic defects/gaps identified in project execution.

14. Other duties as assigned.

Performance Measures and Outcomes

• On time shipment of customer projects
• Customer complaints at or below company targets
• Accurate and timely management of project milestones

Education/Certification

Level Required

Bachelor's Degree in Business Management or Supply Chain

Work Experience

Required

Minimum 2 years of Customer Support or Project Management experience

Additional Knowledge, Skills, and Abilities

• Strong knowledge of computer software, including Microsoft Office, SAP, and Salesforce
• Firm understanding of manufacturing processes and procedures
• Familiarization with Lean concepts and continuous improvement
• Ability to read or learn reading and understanding design blueprints
• Ability to prioritize between multiple time sensitive activities simultaneously
• Ability to promote and facilitate a culture of teamwork, accountability, and responsiveness
• Strong interpersonal communication skills, written and verbal
• Ability to build and foster strong working relationships; work effectively within the team and across the organization
• Self-directed; ability to identify business needs and act
• Make clear commitments and hold themselves and the business accountable
• Challenge viewpoints appropriately; willing to make tough decisions
• Ability to meet customer expectations (internal and external) while balancing the needs of employees and ORBIS
• Ability to identify, analyze, and solve problems, ability to guide and facilitate problem solving
• Ability to make sound decisions when faced with multi-faceted problems
• Ability to remain flexible through business changes.
• Ability to handle the stress of working with others.
• Availability outside of normal business hours.
• Ability to lead by example.

This position requires being onsite at least 3 days a week.

Open to someone located in or near Greenville, S. Carolina and or Mentor, Ohio.

Travel Requirements

Minimal travel required

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