Summary

Strategic Services Director, AT& T, is a leader for our AT& T/ACC operations, one who will elevate our partner experience (from opportunity to implementation), one who is driven by improving processes and outcomes, and one who will dynamically navigate the ATT/ACC ecosystem on behalf of Intelisys. This leader is responsible for end-to-end AT& T/ACC operational execution across the partner lifecycle. This role leads a dedicated, multi-functional Partner Success team responsible for pricing strategy execution, complex quoting, order management and project management for end-customers on behalf of Intelisys partners.

The Strategic Services Director, AT& T, partners closely with Sales, Supplier Business Development, Commissions, and the rest of the Partner Success team to ensure scalable, efficient, and partner-centric operations while driving revenue growth, margin optimization, and exceptional partner outcomes. Deep working knowledge of AT& T/ACC business systems, tools, B2B products, and operations is required.

Key Responsibilities

Partner Lifecycle Leadership

• Own and optimize the full partner lifecycle from opportunity through implementation and handoff through to ongoing support
• Lead and develop a team responsible for:
• AT& T/ACC pricing and quoting
• Order entry, order accuracy, and order flow
• Project management and service implementation
• Escalation assistance as required
• Ensure seamless coordination across lifecycle stages to minimize cycle times, reduce fallout, and improve partner experience

Strategic & Operational Execution

• Collaborate with Director of Operational Excellence and Data teams to drive operational rigor, standardization, and continuous improvement across pricing, quoting, ordering, and implementation
• Adhere to and monitor KPIs related to SLAs, quality, and partner experience
• Identify operational risks and proactively implement mitigation strategies

Cross-Functional Partnership

• Collaborate with Supplier Business Development team on strategy to build scalable operational processes and governance
• Serve as a strategic partner to sales team to drive pipeline and revenue growth

Systems, Tools & Process Ownership

• Leverage and optimize AT& T/ACC systems and tools, as necessary, including but not limited to:
• CRM
• Pricing and quoting tools
• Order management and provisioning platforms
• Project management and implementation systems
• Ensure data accuracy, reporting integrity, SLA achievement and process compliance

Talent & Leadership

• Build, mentor, and retain high-performing operational teams
• Foster a culture of positive team dynamics, service, accountability, partner-centricity, and continuous improvement

Required Qualifications

• Bachelor's degree or equivalent experience; MBA or advanced degree preferred
• 10+ years of progressive experience in B2B operations, sales operations, or customer lifecycle management within AT& T/ACC or a comparable telecommunications environment
• 5+ years of people leadership experience managing multi-disciplinary teams
• Demonstrated expertise with AT& T/ACC B2B products, including:
• Connectivity (MPLS, DIA, Ethernet, SD-WAN)
• Mobility and IoT solutions
• Cloud, security, and managed services offerings
• Deep hands-on experience with AT& T/ACC systems and tools used for pricing, quoting, ordering, and implementation
• Proven ability to manage cross-functional teams

Preferred Qualifications

• Experience supporting large enterprise or strategic accounts
• Background in operational transformation or large-scale process improvement initiatives
• Strong executive communication skills with the ability to influence senior stakeholders
• Lean, Six Sigma, or similar operational excellence training

Key Competencies

• Strategic thinking with strong execution discipline
• Partner-centric mindset in a B2B environment
• Data-driven decision making
• Cross-functional leadership and influence
• Change management and organizational leadership

ScanSource, Inc. is an Equal Opportunity Employer

EOE/M/F