Overview

Harris Computer Systems – Solaris Business Unit is seeking a Manager of Professional Services (PS) to lead the delivery of implementation projects and the evolution of our services practice with an AI-first mindset. You will ensure projects have timely, profitable outcomes and exceptional customer experiences while building the capabilities, playbooks, and guardrails that make AI a durable force multiplier for our teams and our local government customers.

What We Offer

• Opportunities to advance your career
• Comprehensive Medical, Dental, and Vision
• Three weeks of vacation and five personal days
• Employee stock ownership and 401(k)/RRSP matching programs
• Lifestyle rewards and community involvement
• Collaborative work environment with flexible work options

What You’ll Do

Customer-Focused Delivery

• Own customer success from kickoff through go-live and handoff to Support, maintaining clear, proactive communication on scope, expectations, progress, and timelines.
• Establish mutually defined completion criteria and close implementations with documented outcomes and value realized.
• Maintain strong issue management and contractual compliance while safeguarding customer satisfaction.

Team-Focused Leadership

• Manage day-to-day operations of PS resources, modeling professionalism, accountability, and customer service.
• Hire, onboard, coach, and conduct performance reviews; set clear, measurable objectives and hold the team accountable to results.
• Develop skills pathways that combine domain expertise with AI literacy (prompting, tool selection, responsible use) to elevate delivery quality and velocity.

Operations & Excellence

• Track and analyze PS KPIs (delivery predictability, margin, CSAT/NPS, backlog burn-down) and report insights to the leadership team.
• Refine implementation methodologies and playbooks; identify risks early and execute mitigation plans to protect timeline, forecast performance, and profitability.
• Drive structured post–go-live stabilization and lessons learned to fuel continuous improvement.

AI-Forward Responsibilities

• Build and run the PS AI Enablement Program—playbooks, prompt libraries, and use-case catalog that improve scoping, configuration, data conversion, training, and change management.
• Champion adoption of enterprise-grade AI tools to improve planning, documentation, analysis, and stakeholder communication.
• Establish Responsible AI guardrails and partner with Security/Compliance to ensure customer trust.
• Collaborate with Product/R& D to surface implementation insights and identify where AI can augment workflows related to our solutions used by local governments.
• Define AI KPIs (adoption, efficiency gains, quality signals) and run pilots → scale what works; sunset what doesn’t.

Qualifications

Required

• 5+ years in a Professional Services organization with 2+ years direct people management.
• Proven ability to motivate teams, manage competing priorities, and meet deadlines.
• Experience managing enterprise software implementations.
• Demonstrated project management capability; PMP/ACP-PMI or equivalent is a plus.
• Strong business acumen, analytical skills, and proficiency with the Microsoft suite (Excel, Word, SharePoint, PowerPoint, Teams).
• Excellent interpersonal, oral, and written communication skills.

AI & Technical (preferred but not mandatory)

• Hands-on experience introducing AI into services workflows (prompting, tool selection, risk controls, measurable outcomes).
• Familiarity with AI tools and responsible AI practices.
• Comfort collaborating with technical teams on data quality, process automation, and repeatable delivery accelerators.

Soft Skills

• Effective time management, organization, and reporting
• Strong problem solving and customer service mindset
• Growth mindset with initiative, creativity, and innovation
• Ability to lead through change

Work Environment

This role is primarily remote and requires excellent management, communication, and organizational skills. We value flexibility, autonomy, and creating opportunities for growth.