Job Description:

Location: In-Office | Monday-Friday
Travel: Occasional travel to Hilton Head Island as needed

At Sparklight and our Cable One family of brands, we believe in the power of connection-connecting people to what matters most. If you're passionate about helping others and want to be part of a team that values community, growth, and exceptional service, this is your moment.

What You'll Do:

• Be the Friendly Face: Greet customers in person, over the phone, or via chat with warmth and professionalism.
• Solve with Confidence: Address customer concerns, explain billing, and resolve issues with clarity and care.
• Promote with Purpose: Share the value of our products and services to help customers get the most out of their experience.
• Educate & Empower: Guide customers through our offerings and ensure they feel confident using our services.
• Follow Through: Ensure every issue is resolved and every customer feels heard and supported.

What You Bring:

• A high school diploma or GED
• A few months of customer service experience (we'll help you grow!)
• Strong communication and computer skills
• A valid driver's license and clean driving record
• Bilingual in English and Spanish? That's a big plus!

Pay & Perks:

• Hourly Rate: $14.50-$16.00 (based on experience)
• Benefits from Day One: Medical, dental, vision
• Time Off: Vacation, holidays, personal/sick days
• 401(k): 100% company match up to 5%
• Extras: Life insurance, legal plan, identity theft protection

Even More to Love:

• Tuition reimbursement (up to $5, 250 in your first year!)
• Recognition programs and career advancement opportunities
• A collaborative, supportive work environment
• Community involvement and volunteer opportunities

Why Sparklight?

We've been named one of Forbes' "America's Best Midsized Employers" three years in a row (2021-2023). Our motto, Stronger Together, reflects our belief in the power of diverse voices and shared success.

Pre-Hire Requirements:

Offers are contingent on background checks, drug screening, and reference checks. Safety and integrity are our top priorities.

Ready to make a difference and grow your career?
Apply today and become a part of something bigger.

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