As a Customer Support Generalist, you will deliver fast, reliable, and customer-first support across multiple channels, ensuring every interaction builds trust and adds value.
Customer Experience

• Own customer enquiries end-to-end, resolving issues with accountability and quality
• Deliver high first-contact resolution and reduce customer effort
• Manage inbound calls, chats, and cases efficiently with professionalism and empathy
• Maintain accurate case management and data quality in systems
• Tailor support based on customer needs and personas
• Contribute to continuous improvement initiatives that enhance the overall customer experience

Operational Excellence & Performance

• Manage high volumes of customer interactions while maintaining quality and productivity
• Adhere to schedules, workflows, and performance expectations
• Stay current with process updates, coaching feedback, and product knowledge
• Actively participate in 1: 1s, team meetings, and development activities
• Take ownership of personal development and continuously build capabilities

Digital & Process Excellence

• Promote digital self-service tools to improve customer efficiency
• Maintain high standards of customer data accuracy
• Use knowledge bases and digital tools to drive resolution and efficiency
• Collaborate using modern workplace tools (e.g. MS Teams, Office 365, AI tools)
• Support a digital-first and continuous improvement mindset

Commercial & Growth Contribution

• Identify opportunities to upsell, cross-sell, and add value during customer interactions
• Generate and qualify leads, collaborating with sales teams for conversion
• Build product knowledge to support customer decision-making
• Ensure pricing accuracy and minimise revenue leakage

Collaboration & Culture

• Work closely with internal teams (Sales, Logistics, Tech Support, Finance, etc.)
• Build strong, positive relationships with customers and stakeholders
• Contribute to a collaborative, inclusive, and high-performing team culture
• Share knowledge, provide support to peers, and embrace feedback

Compliance & Safety

• Follow company policies, governance, and ethical standards
• Comply with Health, Safety, and Environmental (HSE) requirements
• Promote a safe and responsible work environment

We are looking for a customer-focused, adaptable professional who thrives in a fast-paced environment.
Experience

• Experience in a customer-facing role in a fast-paced environment
• Proven experience supporting customers via calls, chats, and case management systems
• Comfortable using multiple digital tools, systems, and applications

Skills & Capabilities

• Strong sense of ownership with the ability to take initiative and deliver outcomes
• Excellent communication skills, with the ability to adapt to different customer types
• Ability to multitask, prioritise, and remain focused under pressure
• Strong problem-solving skills and attention to detail
• Collaborative team player with a positive, proactive mindset
• Ability to quickly learn new tools, processes, and adapt to change

Technical & Other Requirements

• Computer literacy with experience in Microsoft Office 365
• Good attention to detail and data accuracy
• Continuous learning mindset with a drive for improvement and excellence

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.