GENERAL ROLE

The Customer Relation Center is in charge of interacting with customers for our 10 Italian and Greek Boutiques. The team's goals include building customer loyalty, providing excellent service, conveying the values of the Maison, supporting colleagues in the boutiques, and proactively collaborating on business development. As an ambassador for Hermès, The CRC Assistant will be committed entirely to the satisfaction of the Maison's end clients.

The CRC Assistant will handle inbound calls for customers who contact boutiques and he/she will share with them all the relevant information about our products.

MAIN RESPONSABILITIES

• Handle incoming calls for customers contacting the boutiques;
• Professional background: at least 5 years' experience in a retail /hospitality context with complex assortments, having worked with a demanding, international clients would be an asset;
• Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.
• Assist customers, guide them, offer them a unique and memorable experience;
• Ensure, as the point of reference for customer interaction, not only the quality of the relationship with them, but also with colleagues in the boutique, with a spirit of availability and proactivity;
• Ensure the sharing with customers of all information regarding our products (features, availability, reservations, etc.), or any other useful information, communicating procedures and compliance with policies (purchases, returns, exchanges), and advising on retail services (distance selling, appointments to be made in the boutique), but also ensuring follow-up by the boutique contacted;
• Reply to written emails addressed to Customer Service, ensuring excellent service, representing and upholding the values of the Maison, thanks to strong written communication skills.

PROFILE

• Bachelor's degree preferably with a fashion/linguistic focus;
• Fluency in Italian and English. A third language will be considered an advantage;
• Proficient with Excel / IT tools;
• Based in Rome.

Hermès engages positive and passionate people who own the following requirements:

• Excellent interpersonal and communication skills, with a customer service orientation;
• Team player mentality to build meaningful relationships and ability to work autonomously;
• Availability, flexibility and dynamism to function in a high-pace environment;
• Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!