Product Operation Support Engineer

Product Operations Support Engineer

Are you passionate about customer experience, solving technical challenges, and working at the intersection of engineering and business? Do you have a strong quality mindset and enjoy driving root cause investigations? If this sounds like you, we want to hear from you.

About the Role

As a Product Operations Support Engineer, you will play a key role in bringing the voice of the customer into our engineering and product teams. You will lead the investigation of protection relay product issues, performing in-depth root cause analysis and delivering technical assessments using the 8D problem-solving methodology.

This role is primarily focused on hardware-related failures, with close collaboration with R& D teams on firmware-related topics. You will be based in Riga, reporting to the Europe POST Manager (Product Operation Support Team).

Key Responsibilities

• Lead investigations of customer-reported product failures and perform root cause analysis down to component level
• Deliver Technical Expert Assessment (TEX) reports using the 8D methodology
• Identify recurring failure patterns and potential hardware design weaknesses
• Collaborate with global hardware design, L3 technical support, and quality teams to implement corrective and preventive actions
• Provide technical support to production and repair teams, particularly in case of hardware failure trends
• Support R& D with:
• Component obsolescence management (identifying alternatives and validating performance)
• Design verification, validation, and EMC testing
• Build deep expertise in protection relay products, including hardware design, features, and testing methodologies
• Deliver high-level technical support across the business to enhance customer satisfaction, product quality, and reliability

What We're Looking For

• Bachelor's degree (or higher) in Electrical or Electronics Engineering
• Strong knowledge of hardware development lifecycle, including design for manufacturing and testing
• Minimum 2 years of experience in product hardware development
• Preferably in protection relays, RTUs, or modular systems
• Knowledge of:
• Protection & control systems
• Communication protocols
• EMC design and testing
• Experience with:
• 8D problem-solving methodology
• Failure Mode and Effects Analysis (FMEA)
• Ability to perform board-level failure analysis
• Strong documentation and communication skills
• Team-oriented mindset with experience in multi-site/global collaboration

Did we get you inspired?

Join Schneider Electric and unlock your full potential! Apply now and embark on an exciting career journey with us.

#LI-AP3

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: "We see you. We value you". It's more than just pay and benefits - it's a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: important insurances, paid leave, parental and care flexible working options, company phone, mental health support, wellbeing events and subsidized sport events.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, bonus programs, opportunities to own company shares, life event allowances, referral bonus and discounts on company products.

Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms to equip you with the skills for today and tomorrow.

Team Up in the Workplace. We encourage teaming up through smart ways to collaborate, employee associations, celebrating contributions via a recognition portal, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.

Support Your Community. We make a difference in your community with volunteer leave, programs through Schneider Electric Foundation, and initiatives that support education.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.