Head of Clinical Delivery

Accountabilities

1. Set and govern clinical assurance frameworks for the benefit area; ensure adherence to policies, governance standards, and regulatory/contract requirements.

2. Lead the quality function end-to-end: scheduling, oversight, calibration, acceptance/challenge/escalation, and reporting of themes and trends for continuous improvement.

3. Provide clinical leadership for coaching: define priorities, ensure consistency across Clinical Support Coaches, and calibrate standards for new entrant and experienced HPs.

4. Use MI, quality outcomes, and qualitative insights to identify systemic risks; sponsor targeted interventions and track impact on quality, consistency, and customer outcomes.

5. Line manage Clinical Delivery/SB Leads and Clinical Content Developers, to enhance capability, coach leaders, and ensure operating rhythm, decision rights, and escalation discipline.

6. Chair/attend key governance forums; act as senior escalation point for complex clinical issues beyond operational remit and coordinate cross-functional recovery plans.

7. Engage external stakeholders (e.g. DWP) and partners to align expectations, respond to findings, and drive improvements across the benefit area.

Key Internal Stakeholders & Relationships

• Clinical Support Coaches

• Head of Operations & Delivery Enablement

• Operational Training and Development

• Clinical Delivery/SB Clinical Leads

• Clinical Content Developers

• Clinical Assurance Managers

• Quality Calibration and Audit Leads

• Commercial, Technology and Central Services

• Clinical Governance, Safeguarding & Policy

Key External Stakeholders & Relationships

• DWP stakeholders

• DRG and other clinical governance partners

• External suppliers/partners where relevant

Qualifications & Experience

Essential

• Qualified health professional with current registration/license to practice and continuous professional development compliance.

• Competent Disability Analyst in relevant benefit type, maintained approval and consistent performance in key role responsibilities.

• Demonstrable leadership of audit/assurance functions in clinical environments

• Proven experience clinically supporting and developing a team of health professionals and/or leading clinical change initiatives with positive outcomes.

• Experience in creating and executing action plans to consistently drive quality and performance improvement.

• Strong analytical skills with proficiency in Excel and PowerPoint

• Proven stakeholder management; able to influence and empower others to make proactive decisions

Desirable

• Management experience leading multi-disciplinary clinical teams

• Experience working within a multidisciplinary environment, building positive relationships across clinical, operational, and support services

Maximus Competencies

• Embraces Respect

• Partners Effectively

• Creates Innovative Solutions

• Focuses on the Customer

• Demonstrates Compassion

• Takes Responsibility & Acts with Integrity

• A commitment to the principles and practices of diversity, equity, and inclusion

Individual competencies

• Maintains and consistently applies professional skills. Manages own professional competence and accountability, in accordance with the appropriate governing body/code of conduct and practice standards.

• Complies with all applicable continuous professional development requirements

• Ensures professional practice standards and "best practice" are maintained in all areas of work

• Ability to prioritise projects and tasks effectively.

• Flexible and adaptable; responds proactively to changing customer/business needs.

• Confident and effective communicator, verbally and in writing with ability to adapt communication to audience needs, interacting constructively with a range of audiences.

• Drives solution focused innovation to benefit the wider business

• Data-Driven Decision Making

• Demonstrates people-centric leadership - Inspiring engagement with commitment to develop team member and colleague capability and confidence to ensure growth.

• Agile execution with attention to detail and delivery to completion

• Embraces innovation and technology

Travel Requirements • National travel to Assessment Centres to support health professionals as required and attend key meetings

EEO Statement

• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. • We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. • Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

£

56, 500.00

Maximum Salary

£

74, 375.00