Ocean Freight Export Specialist – Brisbane Station

Join Our Dynamic Team at DHL Global Forwarding! We are looking for an Ocean Freight Export Specialist within the Ocean Freight Department at our Brisbane Station.

About Us:

We are the leading global brand in the logistics industry, offering an unrivalled portfolio of services across multiple modes of transportation to a diverse range of customers across the globe. We connect people and businesses securely and reliably, enabling global sustainable trade flows. With specialised solutions for growth markets and industries — including technology, life sciences and healthcare, engineering, manufacturing and energy, auto-mobility, and retail — we are decisively positioned as “The logistics company for the world.”

Key Responsibilities:

• Manage all shipment-level tasks, from receiving customer bookings to handling documentation and local/international transport arrangements.
• Act as the primary contact for customers regarding shipment updates, issue resolution, complaints, and claims.
• Coordinate shipment routing and carrier assignment to meet customer service levels while optimising profit; prepare accurate invoices and resolve any disputes.
• Ensure compliance with regulations related to commodities and shipping destinations.
• Identify opportunities to upsell DHL services and attend customer visits to drive growth and retention.
• Troubleshoot daily delivery issues and implement continuous improvement initiatives to enhance operational efficiency.
• Address supplier performance issues and propose process improvements for better outcomes.
• Perform any other duties assigned by your manager within the scope of the role.

Key Accountabilities:

• Proactively manage customer shipments to deliver a positive experience and build long-term loyalty.
• Control job file costs and maximise gross profit margins.
• Independently resolve workflow or customer-related issues, escalating only when necessary.

To be successful you will need:

• Minimum 3 years’ experience in freight forwarding/logistics
• Certifications in Customs, Dangerous Goods, and Air Cargo Security (essential)
• Strong communication, analytical, and commercial negotiation skills
• Ability to work independently, under pressure, and manage multiple priorities

What to expect from us:

What makes DHL great? Our People! We know each employee’s individual contributions collectively ensure we remain one of the largest delivery and logistics companies worldwide. We are dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

• Hybrid working options available after successful onboarding.

• Consistently voted as a great place to work.

• Focus on wellbeing with annual fitness subsidy.

If you are looking for a career, and not just a job, and believe you would be good fit for the position; Apply now!.