As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Nestled in the heart of Brisbane’s CBD, InterContinental Hotel Brisbane offers 319 spacious hotel rooms and suites, all day dining restaurant and lobby bar, outdoor pool, fitness centre and Club Lounge, all in a prime location above Queen Street Mall, perfect for exploring the city’s top attractions. With over 1800 square metres of meeting and events spaces, InterContinental Brisbane offers versatile function rooms and a Grand Ballroom catering for up to 1000 guests, making it a great choice for business and leisure events alike.

We are looking for a full time Conference and Events Manager to join our Commercial team!

Your day to day

Reporting to the Director of Sales, you will lead our Conference and Events team to deliver the most Incredible Occasions for our events and conferencing clients.

• Act as the primary point of contact for meetings, conferences, corporate events and social functions
• Consult with clients to design efficient, high-impact events, optimising space, flow, menus and overall experience. Manage client feedback and analyse received data with DOSM for insights to improve the client experience through Groups & Events.
• Lead and manage the Conference & Events team
• Run catering forecast reports with the Director of Sales and Marketing to deliver outcomes and commentary
• Manage BEO Distribution for C& E team on daily and weekly basis
• Run required meetings to effectively communicate with operational departments ensuring all business is accurately forecasted within the system.
• Deliver Prospective business reports to DOS and proactively follow-up on own sales leads where responsible.
• Ensure deposit schedules are adhered to for all bookings. Run Delphi Deposit Audit reports weekly and distribute actions to the Commercial Team
• Maintain PM accounts and action once an event/group takes place.
• Drive revenue performance through effective upselling and repeat business opportunities
• Ensure accurate billing, post-event follow-up and timely resolution of client feedback
• Fully utilize and maximize Delphi system for all client administrative interactions as directed.
• Drive utilization of IHG tools and systems, including but not limited to Leadshare, IHG Way of Sales and IHG Business Rewards.

What we need from you

• 5+ years’ experience and proven track record in within Events is essential
• Proven success in delivering seamless events and maximising revenue with the C& E industry
• Ability to work across multiple diversified business units or multiple projects
• Understands the C& E industry dynamics, trends and disciplines
• In-depth knowledge of event planning principles and up-selling techniques
• Strong organisational, written and communication skills, with strong attention to detail
• Ability to work in a fast-paced environment, prioritise workload and manage projects
• Valid Australian working rights

What we offer

You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey:

• Free meals on shift
• Dry cleaning for office attire
• Paid birthday leave - hip hip hooray!
• Proactive paid wellness and mental health days
• Some of the best colleague discounts across our IHG Hotels for accommodation
• A massive colleague discounts platform for all your favourite brands and retailers
• Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.

What you can expect from us

Not only will you benefit from a truly unique and career-defining opportunity as part of this exciting hotel opening, but you’ll receive a competitive salary that rewards all your hard work and a wide range of benefits designed to help you live your best work life – including, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our ever-growing global family.