Rydges South Bank is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.

About EVT:
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

About Rydges Hotels and Resorts:
Proudly Australian & New Zealand owned, Rydges Hotels & Resorts provides a diverse range of elevated city, suburban, and resort-style hotels. From classic charm to sophisticated style, our properties have every detail considered to deliver a refreshingly local experience with exceptional comforts catering to all guests. Join our team of local heroes dedicated to enhancing every guest’s stay.
Rydges South Bank is a highly-regarded 4.5 star, award-winning hotel boasting 304 rooms and suites, multiple food and beverage outlets, and conferencing facilities. The hotel is located on Grey Street in South Bank neighbouring the Brisbane Convention & Exhibition Centre.

About the Role
Are you a customer service professional with a passion for delivering exceptional guest experiences? We’re seeking a detail-oriented and proactive Reservations Agent to join our Front Office team on a 12-month full-time maternity leave contract.

In this role, you’ll be the first point of contact for guests, travel agents, and corporate clients, ensuring seamless booking experiences and personalised service. If you thrive in a fast-paced hospitality environment and have a strong eye for detail, we’d love to hear from you.

Key Responsibilities
• Manage all incoming reservations via phone, email, and online channels
• Process bookings, cancellations, and amendments accurately and efficiently
• Communicate guest special requests, including VIP arrangements, to relevant departments
• Assist in resolving guest enquiries and concerns in a professional and timely manner
• Maintain up-to-date knowledge of room types, rates, and promotions, identifying upselling opportunities
• Support Group Reservations and Front Desk operations as required

Skills & Experience
• Previous experience in reservations, reception, or a customer-facing hospitality role
• Strong communication, organisational, and problem-solving skills
• High standard of personal presentation and professionalism
• Ability to work collaboratively within a team-focused environment
• Experience with Opera Cloud or similar property management systems (highly regarded)
• Availability to work a full-time roster, including weekends and public holidays

Benefits & Perks
• Incredible team member discounts from your first day on-the-job.
• 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
• Awesome winter and summer savings and discounts at Thredbo.
• Rapid career growth opportunities through our EVT network.
• Local community involvement, volunteering and charitable giving.
• Australia and NZ’s largest and most diverse experiences company

Join Rydges South Bank and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.

When you click apply you will directed through to our Job Ad listed on Dayforce which is the platform in place to track all of our applicants when applying for roles with the EVT group. You will be asked to enter in your information and answer some screening questions when applying.