Assistant Front Office Manager - Rydges South Bank

About EVT: Rydges South Bank is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We’re not just in the neighbourhood, we’re part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and “too easy” service. Whether it’s for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and careers paths to explore across over 140entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent CollectionandAustralia’s most lovedyear roundalpine resort, Thredbo.Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Onceyou’rein, there’sno limits on where your career could take you.

About the Role

As an Assistant Front Office Manager, you’ll play a pivotal role in delivering our signature guest experience while supporting the Front Office Manager with the daily operations. You’ll coordinate and oversee the running of the front office in the absence of the Front Office Manager with a strong focus on leading the department. Your responsibilities will include assisting with managing the front-of-house operations, shaping memorable guest experience, monitoring hotel security, and driving profitability across departments.

Skills and Experience

• 1-2 years of previous experience in an Assistant Front Office Manager role or Duty Manager position in a comparable hotel setting.
• Strong leadership and team management skills with the ability to maintain morale and cohesion.
• In-depth knowledge of hotel operations, policies, procedures, and compliance requirements.
• Excellent communication and interpersonal skills for effective guest relations and departmental coordination.
• Adequate problem-solving and crisis management capabilities with a proactive approach.

Key Responsibilities

• Oversee and coordinate Front Office, Reservations and Concierge operations to ensure service standards and compliance with hotel policies.
• Create and champion memorable guest experiences, ensuring every interaction reflects our commitment to genuine, personalised service.
• Manage guest complaints and incidents with tact, urgency, and professionalism, ensuring accurate reporting.
• Support the Front Office Manager in leading the team. Develop and implement staffing strategies, including roster management, training, and performance evaluations.
• Monitor inventory levels and leverage upselling and pricing opportunities to achieve revenue and financial targets.
• Ensure safety, security, and Work Health & Safety compliance through regular audits and committee participation.

Benefits & Perks

• Incredible team member discounts from your first day on-the-job.

• 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.

• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.

• Awesome winter and summer savings and discounts at Thredbo.

• Rapidcareer growth opportunities through our EVT network.

• Local community involvement, volunteering and charitable giving.

• Australia and NZ’s largest and most diverse experiences company.

Join the team and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.

When you click apply, you’ll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better.