CooperVision (CVI) is recruiting a Quality Improver. This position evaluates and takes preventive and corrective actions on quality matters for existing packaging processes through a structured approach. The position is based in Juana Diaz, Puerto Rico, and works onsite.

Main Duties and Responsibilities include:

Data Analysis & Performance Review

• Gather and analyze quality and process performance data (trending) to recommend improvements
• Organize and evaluate data using tools (e.g., Excel) to present actionable insights
• Develop and maintain control charts for product quality data

Quality Improvement & Problem Solving

• Evaluate quality issues and facilitate problem-solving using Root Cause Analysis tools.
• Recommend and implement changes or controls to eliminate defects and enhance process flow.

Process & Documentation Management

• Create and revise SOPs, work instructions, and documentation (e.g., CAPA, Internal Audit).
• Maintain and monitor quality KPIs (e.g., NCRs, Complaints, First Pass) to ensure compliance and drive improvement.
• Participate in risk assessments for process changes, new products, or equipment updates.

Compliance & Auditing

• Support investigations for Non-Conformance Reports (NCRs), Complaints, and CAPA.
• Review Device History Records (DHR) and conduct related process audits.
• Provide support for internal and external audits.

Collaboration & Leadership

• Assist Process Improvers with product line development, validations, root cause investigations, and metric reporting.
• Lead or support quality engineering and process improvement projects independently or under minimal supervision.
• Other duties as assigned.

Experience:

• Experience and exposure to regulated manufacturing / packaging operations preferred.
• Willingness and availability to travel.

Education:

• Bachelor's degree in life sciences or related technical field required, engineering majors preferred.

Knowledge, Skills, and Abilities:

• Proficiency using software and applications to measure key performance indicators.
• Excellent organization skills, ability to manage multiple priorities.
• Ability to establish tools and ways of working to ensure accurate and timely follow-up and on-time deliverables.
• Able to communicate professionally across a wide variety of stakeholders.
• Strong technical writing, collaboration and presentation skills
• Fully Bilingual (English/Spanish)

"We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace ."

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