JOB DESCRIPTION

Role Purpose

The System Support Technician is responsible to help the staff in all day to day issues, tracking and training related to technology used within the company.

Key Responsibilities

• Liaise between the company and customers to provide technical support.
• Respond to all help desk requests regarding the Phone and PBX, mobile devices, Windows desktop workstations, printers, scanners, copiers, and Office administrations.
• Troubleshoot complex Windows, Network and printer issues as well as password reset, access, etc.
• Install, maintain, configure application and middleware software, equipment and systems.
• Monitor system health and status, document problems and resolutions in a tracking program.
• Provide technical assistance with minimal supervision of a team leader to remotely located users.
• Run diagnostic programs to resolve problems and clean Viruses / Malware infection and perform software updates i.e. Java, Adobe.
• Responsible for managing active directory users/ groups, domain computers, password resets, exchange mailbox creation/management, group policy and software deployment and interface with testing, integration, deployment, sustainment, maintenance, etc.
• Assist the team in driving key initiatives and customer satisfaction.
• Pursue customer experience improvement.
• Perform specials projects and other related duties as assigned.

QUALIFICATIONS



ABOUT US

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.