Responsible to support and develop a strong team of freight forwarding professionals in a manner that supports our goal of being Employer of Choice

Oversee the daily operations of the freight forwarding station, ensuring smooth and efficient handling of shipments.

Develop and implement strategies to drive commercial growth, increase market share, and enhance profitability.

Ensure effective cost management by leading negotiations with external suppliers

Manage service quality and monitor satisfaction levels for key customers, accompany Field Sales and Key Account Management to visit clients or prospective clients

Collaborate with the sales and marketing teams to develop and execute targeted campaigns and initiatives.

Monitor market trends, competitor activities, and customer needs to inform business strategies.

Directs annual budget preparation for Branch/District location; Setting, evaluating, and meeting and/or exceeding performance targets

Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.

Ensure effective customer service through a process oriented approach that delivers reliable and consistent service

Ensures direct reports negotiate, prepare and issues most favorable buying rate quotations internally and externally with shipping carriers.

Manages the business processes used to ensures the accuracy of invoices, bills of lading, shipping statements, and foreign currency conversions

Establishes, monitors, and revises policies, procedures, and service standards for station operations;

Directs and ensures compliance with established DHL corporate policies, procedures, and standards in accordance with government regulations.

Responsible for hiring, coaching, training, and developing direct reports.

Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures and performance management processes

Foster a positive and collaborative work environment.

7+ years of experience in freight forwarding industry working with airfreight required, ocean freight as well is a preferred

Import and/or Export experience is required. Experience with both is preferred.

3+ years’ experience in a leadership capacity is a required

BA/BS Preferred

Basic knowledge of CargoWise system is preferred

Proven track record in business development and achieving commercial growth targets.

Strong ability to develop, coach, train, and mentor staff to success

Demonstrated leadership ability to include driving KPIs, employee engagement / team building.

Knows how to achieve commercial drive in the work place and has a strong sense of business acumen.

Exceptional communication skills (verbal, written, presentations)

Proficient computer skills: Microsoft (i.e. Excel, Word, PowerPoint, & Outlook)