Gatehouse Attendant (Second Shift)

The Lodge at Woodloch has a philosophy of personal awakening, allowing guests to discover or reunite with stress-relieving outlets that benefit them long after they leave. The common denominator in each life-changing event at The Lodge at Woodloch is YOU. Each department requires different skills and knowledge that come together to make The Lodge at Woodloch an award-winning wellness retreat. Because of the amazing team, and the impact they have on guests, The Lodge at Woodloch has been honored with awards recognizing them within the Top 10 Wellness Resorts in the World time and time again! We are so lucky to be part of the Woodloch family of resorts. The "Woodloch Way" is a term we use to showcase our dedication to hospitality and to each and every one of our staff (family) members. We've created a place where we can work hard, be creative and have our voices heard. ***Must be available Friday and Saturday Evenings, 2: 30pm - 9: 00pm GENERAL PURPOSE OF JOB The Gatehouse Attendant serves as the first point of contact for all guests, staff, vendors, and service providers entering the property. This role ensures a welcoming, professional, and secure arrival experience while maintaining accurate records, directing traffic and vendors appropriately, handling packages efficiently, and communicating effectively with multiple departments. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. · Regular and timely attendance for scheduled shifts. · Greets guests, staff, and vendors warmly and professionally · Maintains high standards of guest hospitality. · Maintains accurate entry and delivery logs · Keeps hotel drive and fire lanes free from vehicles. · Directs vendors and service providers appropriately · Communicates with multiple departments · Handles packages and deliveries efficiently · Maintains cleanliness and organization of the gatehouse · Monitors access points for safety and security · Is knowledgeable of fire and emergency plans and acts accordingly. · Responds to guest inquiries and concerns · Promptly reports all incidents of damage or loss of guest or hotel property to a manager. · Maintains professional appearance and confidentiality · Represents TLAW in highest regard by always being courteous and concerned with guests' needs. · Attend staff meetings. · Performs all reasonable job requests assigned by management. ESSENTIAL QUALITIES · Friendly attitude. · High energy. · Sense of honesty and integrity. · Customer service driven. · Reliable team member. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. REASONING ABILITY Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to; sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. They are sometimes required to stand for long hours, walk, climb or balance, stoop, kneel, crouch, or crawl and taste or smell. It is also required that the employee be able to lift, turn, or exert force more than 30 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working at this job, the employee must deal with a moderate to loud noise level. CULTURE: Woodloch takes pride in having exceptional staff with a great work culture in a beautiful setting (lake side!) We promote teamwork and cooperation We celebrate our staff with appreciation/holiday parties Career development and advancement BENEFITS: Medical, Dental, and Vision for Full Time, Part Time and Seasonal employees Company-paid Life insurance for Full-Time employees Short Term Disabilities plans, Life and Pet insurance 401k with employer match 529 College Savings Plan Generous Paid Time Off package, Paid Sick & Paid FMLA Flexible & Dependent Care Saving Account (FSA) Complimentary birthday dollars Employee Crisis Fund/ Benevolent Fund Complimentary Day Passes Free use of many facilities, sports complex discounts, golf discounts, wellness programs Dozens of local employee retail discounts **Full benefit details will be disclosed during new employee orientation**