Account Executive - Pennsylvania

Position Overview

We are currently hiring for two positions in Pennsylvania—one located in the Greater Pittsburgh area and the other in the region between Harrisburg and Pittsburgh. The Account Executive position is held by a dynamic, highly motivated, service-oriented individual maintaining and building professional relationships with Vitu clients.

Responsibilities

• Train dealership personnel on the use of Vitu products.
• Onboard and manage dealership users access to the Vitu system.
• Meet with dealership management to review processes and procedures pertaining to their DMV paperwork.
• Monitor dealer error rates, active user list, and Dealer licenses to ensure compliance with DMV's regulations.
• Maintain a strong business relationship with key dealership personnel.
• Provide Vitu support via phone, chat and email as needed.
• Deliver exceptional customer service and support by being responsive and proactive to customer needs.
• Client Advocate - Suggests improvements to the program on behalf of the client and addresses client issues and concerns.
• Compliance - Ensure that the dealership is following DMV EVR procedures and regulations by conducting compliance audits.
• DMV Support - The AE will be called on by clients to answer or find the answer to complex DMV issues.

Qualifications

• PA DMV title and registration experience is preferred but not required
• Requires an individual with excellent communication, retention and training skills
• Troubleshooting and problem-solving skills are a must
• Strong writing skills, and attention to detail
• A clean driving record and current State driver license is required

Experience
The following experience is desired, but not required. We are willing to train a candidate the possess the right set of attributes that are required to deliver the highest level of customer service.

• Experience with Reports of Sale and other related DMV documents for both new and used vehicles
• Experience with DMV accounting and bundle reconciliation
• EVR program knowledge (E-filing)
• Knowledge of DMV regulations pertaining to registration processing
• Experience with Chrome and Firefox configuration and settings
• Able to use various PC programs including Microsoft Word, Excel, and Google Drive
• Able to effectively communicate with high level Executives
• Able to work independently with limited supervision
• May have to travel up to 200 miles+ on occasion