The Quality Manager is responsible for developing, implementing, and maintaining the Quality Management System (QMS) for Urban Engineers. This role ensures compliance with industry standards, including ISO 9001, and drives continuous improvement across engineering, project delivery, and consulting operations. The Quality Manager will lead internal audits, manage corrective and preventive actions, maintain quality procedures, and support project teams in achieving consistent quality outcomes.

Responsibilities:

Quality Management System (QMS)

• Maintain and continuously improve the company's Quality Management System in accordance with ISO 9001 requirements.
• Develop, implement, and maintain quality processes, procedures, and documentation.
• Ensure quality policies and procedures are communicated and followed across the firm.
• Monitor QMS performance and recommend improvements to leadership.

Auditing & Compliance

• Plan, schedule, and conduct internal quality audits to ensure compliance with ISO 9001 and company procedures.
• Coordinate external certification and surveillance audits with third-party registrars.
• Track audit findings and ensure timely resolution of nonconformities.

Corrective and Preventive Actions

• Lead the corrective and preventive action (CAPA) process.
• Investigate root causes of quality issues and work with project teams and department managers to implement corrective actions.
• Track corrective action effectiveness and ensure proper documentation and closure.

Process Improvement

• Identify opportunities for process improvements in operations and administrative function workflows.
• Collaborate with project managers, engineering teams, and leadership to enhance quality performance.
• Support continuous improvement initiatives across the organization.

Training & Support

• Develop and provide training and guidance to staff on quality procedures, ISO 9001 requirements, and best practices.
• Support project teams with quality-related requirements, documentation, and compliance needs.

Reporting & Metrics

• Develop and maintain quality performance metrics and reports.
• Present quality performance trends and improvement initiatives to management.

Qualifications:

• Bachelor's degree in Engineering or related field
• 8-10 years of experience in a Quality Management or Quality Assurance role, preferably in an engineering, consulting, or technical services environment.
• Certified Quality Auditor (CQA)
• Strong experience with ISO 9001 Quality Management Systems, including audits and certification processes.
• Experience conducting internal audits and managing corrective action programs.
• Demonstrated experience developing and maintaining procedures and quality documentation.
• Strong analytical, problem-solving, and root cause analysis skills.
• Excellent written and verbal communication skills.
• Confident, professional communicator with the ability to collaborate effectively with staff at all levels.
• Comfortable using technology, including digital reporting platforms, Teams, and Microsoft Office.
• Ability to work independently.
• Strong organizational and documentation abilities
• High level of professionalism, integrity, and attention to detail.

Preferred Qualifications

• Certified Quality Engineer (CQE)

• Experience implementing or improving ISO-based quality systems.
• Familiarity with engineering project management processes and consulting workflows.

Key Competencies

• Quality systems leadership
• Process improvement and continuous improvement methodologies
• Root cause analysis and corrective action management
• Audit planning and execution
• Documentation control and procedure development
• Cross-functional collaboration

Location(s): Philadelphia, PA

Benefits of working at Urban:

• Medical/Prescription
• Dental
• Vision
• Life Insurance
• Short/Long Term Disability
• Flexible Spending Accounts
• 401K and company match
• Vacation, Holiday, and Personal Days
• Tuition Reimbursement
• Professional Development
• Certification Bonus

About Urban:

Our culture is built around our people. Voted a top workplace by our employees, we are committed to advancing careers and providing a foundation for professional growth. Urban offers a wide range of health, welfare, and financial benefits to our employees, as well as career development through our own Urban Training Institute, tuition assistance program, and certification incentives.

Founded in 1960, Urban provides services for buildings, ports, transit, railroads, airports, bridges, and highways. We specialize in engineering design, environmental, planning, construction services, and program management. By providing innovation, technical excellence, and on-time performance, we create value for a proud Urban family.

Equal Employment Opportunity/M/F/disability/protected veteran status