About The Role:

This role owns the technical side of our quote-to-cash environment in NetSuite — the systems and processes that govern billing, invoicing, and cash application. This is a long-term ownership role with two immediate priorities. First, complete our migration from legacy billing systems to NetSuite SuiteBilling. Approximately 40% of customers have migrated; the remainder are blocked by technical debt and legacy deal structures. Second, consolidate invoice generation and distribution across subsidiaries to eliminate recurring operational failures.

Over time, the role expands to full quote-to-cash ownership including order management and revenue recognition. This is a hands-on technical role requiring direct execution alongside our development team and analysts.

What You’ll Do:

Immediate Focus: SuiteBilling Migration

• Assess the current state of our billing environment — legacy billing models, SuiteBilling configuration, custom code, and integration dependencies — to identify what is blocking migration progress for each customer cohort
• Distinguish between technical blockers (owned by this role) and commercial blockers such as contract or deal structure changes (owned by Product), and ensure both tracks are advancing
• Identify SuiteBilling configuration gaps and determine the appropriate resolution — native configuration, minimal customization, or an upstream commercial change — with a strong bias toward solving problems within the platform
• Own SuiteBilling configuration and development work required to migrate customers from legacy billing systems
• Develop the technical processes and scripts required to move customers from legacy billing to SuiteBilling in a repeatable, auditable, and scalable way
• Ensure SuiteBilling best practices are applied consistently across all customers, including those already migrated who may require remediation
• Collaborate with our development team on custom code where required, ensuring it is purposeful, minimal, and does not introduce additional technical debt
• Communicate commercial blockers to Product with sufficient specificity to enable action, and track resolution

Phase 2: QTC Systems Ownership

• As SuiteBilling migration reaches completion, this role assumes broader technical ownership of the quote-to-cash chain.
• Serve as the technical owner of our NetSuite quote-to-cash environment, maintaining the integrity and performance of the transaction chain from Sales Order through cash application
• Partner with Product to ensure deal structures, order processes, and pricing models are supportable within NetSuite with minimal customization
• Identify and address technical debt and process gaps across the QTC chain on an ongoing basis
• Support Finance, Sales Operations, and Product as the systems subject matter expert for revenue-related processes, reporting, and compliance requirements

Requirements for Success:

• 5+ years of hands-on experience with NetSuite revenue systems, with demonstrable depth across the quote-to-cash transaction chain

• Direct, hands-on SuiteBilling experience — configuration, subscription management, and migration from legacy billing systems
• Deep understanding of how Sales Orders, subscriptions, and billing schedules interact in NetSuite, and where legacy customizations typically create migration blockers
• Experience working across multiple legacy billing models simultaneously, including those inherited through acquisitions
• Experience with co-term and amendment billing scenarios and their downstream effect on subscription and billing records
• SuiteScript experience sufficient to assess and remediate custom billing logic
• Demonstrated ability to work across Finance, Sales Operations, Product, and Legal as a technical subject matter expert on revenue systems
• Experience as a functional owner of QTC or revenue systems, not solely as a project contributor

Preferred

• Experience at a company that has grown through acquisitions and required consolidation of multiple disparate billing or revenue systems
• Familiarity with ASC 606 and the technical implications of billing structure on revenue recognition
• Experience with NetSuite Advanced Revenue Management (ARM)
• Familiarity with enterprise middleware in a NetSuite billing context (WebMethods, Dell Boomi, Celigo, or similar)
• NetSuite certifications (SuiteCloud Developer I or II strongly preferred; Administrator or SuiteFoundation a plus)

Applicants must be authorized to work for any employer in the U.S. At this time, we are unable to sponsor or take over sponsorship of an employment visa for this role.

Perks & Benefits:

• Flexible remote first work environment
• 401k with 3.5% company match and vested after 2 years
• 20 PTO days - 1 birthday day off - 1 volunteer day - 11 company holidays
• Medical, dental, vision and other life/health insurance plans
• Paid parental leave
• Wellness reimbursement program

Who is TrueCommerce?

Want to reach your TRUE potential? Join a growing global team powering the connections behind modern supply chains. At TrueCommerce, your work directly impacts how businesses exchange critical data—at scale. We power the connections behind today’s supply chains. As a global network with end-to-end visibility and management solutions, helping brands—like Schneider Electric, Siemens, and Ocean Spray—operate smarter and move faster.

Curious what it’s like to work here? Visit our careers site to learn more.

Equal Opportunity Employer
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