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The Implementation Specialist II Add-On team ensures the accurate and timely implementation of additional trading partners or product add-ons. This position acts as the primary point of contact for all aspects of the implementation process and interfaces with customers, retailers, and internal resources to complete setup. The Implementation Specialist II manages high-volume touch point projects such as new relationships, trading partner recertification, and new document testing through SPS and Gentran. This position is responsible for delivering on-time projects and consulting with the customer using best practices for the customer’s implementation with assistance as needed from the Implementation Supervisor.

This role is a hybrid (if near Columbus, OH or Pittsburgh, PA) otherwise, will be a remote opportunity.

As an Implementation Specialist II (Add-On team) you will:

• Facilitate the EDI implementation process for TrueCommerce customers
  • Serves as the primary point of contact for existing customers adding on new trading relationships
  • Manages setup within TrueCommerce
  • Conducts testing for customer
  • Manages implementation tasks and coordinates activities with the customer, trading partners, and other implementation team members.
  • Manages customer expectations and project scope.
  • Actively contacts and follows-up with customers to drive continuous progress on the completion of their project.
  • Assists the customer with usage of the TrueCommerce software.
  • Assists the customer with the testing process, including analyzing test results and advising the customer on steps required to fulfill testing requirements.
  • Assists the customer with the integration testing process by understanding of basic integration functions and BSP mapping changes for assigned ERP packages and leveraging the integration team for more complex changes/requirements.
  • Identifies and communicates implementation issues and escalate to the appropriate parties.
  • Meets monthly go-live and quality targets as determined by TrueCommerce management.
  • Follows the TrueCommerce implementation phased approach on all projects.

• Provide timely project status updates and reporting
  • Provides timely updates to the customer and team members to ensure all involved parties understand the progress of the project.
  • Keeps project status, customer communication, and other key information up-to-date in the TrueCommerce PSA Tool (NetSuite).

• Work cross-functionally to ensure customer satisfaction
  • Responsible for working with internal and external resources to drive the successful completion of a project.
  • Prioritizes internal resources to meet customer expectations.
  • Identify and communicate software and mapping issues to technology and Trading Partner teams.
  • Identify and communicate integration tasks or issues to the Integration team.
  • Recognizes and documents issues or concerns uncovered during the implementation process in order to promote future problems from re-occurring.

Implementation Specialist II (Add-On team) Experience and Skills:

• 2-4+ years of client service implementations, business to business, and/or computer support/service experience.
• Project management knowledge or experience is required.
• Experience in working with high volume customers and/or tasks with proven ability to keep organized and multi-task.
• Prior experience in training customers on application software including conducting training webinars or one-on-one customer training sessions.
• Experience with Microsoft Office and Internet applications required.
• Experience with business systems such as Microsoft Great Plains, AX, Dynamics, QuickBooks, Sage, SAP or NetSuite is a plus.
• An EDI background or an understanding of transaction processing is a plus.

Who is TrueCommerce?

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance.

For additional information, visit our website.

Equal Opportunity Employer
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