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TrueCommerce is seeking to fill Integration Specialist roles within the company. The Integration Specialists will partner with project managers, internal development teams, customers, and 3rd party consultants to engineer and deploy the integration component between the TrueCommerce integration layer and the customer’s existing ERP/Shipping systems. This role is responsible for training users on the integration functionality and ensuring the integration layer is implemented to the customer’s unique business needs and stable for production use.

This role is hybrid if near Columbus, OH or Pittsburgh, PA (1 day a week in office) or a remote opportunity if not within that specific area.

As an Integration Specialist you will:

• Integration Migration / deployment management resource
  • Work with customers and 3rd party consultants to define and implement the format of data exchanged between the TrueCommerce integration layer and the customer solutions.
  • Consult, advise, and build data mapping standards based on the customer’s specifications and their business and operational needs.
  • Be responsible for managing integration timelines and keeping projects on track working jointly with the assigned Implementations Specialist.
  • Train deploying customers on the use of the TrueCommerce integration layer with their software and business needs.
  • Provide accurate and timely logging of problems and their resolution.
  • Diagnose, document, facilitate, and manage customer needs requiring higher tier resource involvement
  • Provide regular status reports on current integration projects keeping the customer and implementation specialist informed through regular communication.
  • Responsible for managing expectations in the capabilities/functions of integration components to customers, implementation specialists, and third parties
  • Designated subject matter expert of a defined market segment and secondary market segment (backup)
  • Depending on level of role, will be involved in tier 2 or 3 management and filtering specific to their designated market(s) as a quality control point (as needed)

Requirements for Success as an Integration Specialist III:

• 2-6 years of experience in software integration and implementation (this will determine the level of hire)
• Knowledge and experience with EDI & ERP systems (NetSuite, SAP, MS Dynamics D3F& O, etc)
• Strong experience with scripting and data manipulation/management languages (XML and flat file formats; FTP, SFTP, AS2, VANs)
• Ability to train customers and level I/II resources on product features and functionality
• Ability to communicate technical information effectively to coworkers and customers
• EDI experience and an understanding of standardized data storage processing
• Ability to interpret technical requirements
• In depth knowledge with a variety of Enterprise Resource Planning (ERP) and shipping solutions
• Experience in vendor/supplier business processes is highly preferred
• Strong logical ability to analyze and predict product implementation roadblocks and action items

• Excellent customer service skills
• Must enjoy troubleshooting and finding solutions
• Ability to manage projects
• Ability to work independently and with a team

Level of Education:

• Associate or Bachelor’s degree in Computer Science (preferred) or equivalent years of experience

Who is TrueCommerce?

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, DanoneWave, Siemen’s, Ocean Spray, and many more.

Please visit our careers website for additional information.