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TrueCommerce is seeking an organized individual to work with customers and EDI data as an Implementation Specialist I. The EDI Implementation Specialist works within a team of professionals responsible for implementing software solutions for TrueCommerce customers. Primary duties include organizing, coordinating and completing project tasks as they relate to the application software, as well as training customers in the use of the product and overall application. The Implementation Specialist I serves as a project coordinator, assisting with customer follow-up, project updates, answering implementation support calls, and other administrative duties.

This role will be hybrid if near Columbus, OH or Pittsburgh, PA or otherwise considered a remote opportunity if not within that specific area.

• Assist customers throughout the EDI implementation process which may include:
  • Answering customer questions, providing Trading Partner testing/retesting, validating test data, label set up, software installations and troubleshooting, and basic integration tasks
• Provide training to customers on TrueCommerce software products
  • Webinars
  • 1: 1 training to customers
  • Create training materials as needed
• Work cross functionally to ensure customer satisfaction:
  • Support Implementation Specialists II, III, IV with project-related duties.
  • Identify and communicate software and mapping issues to technology and Trading Partner teams.
  • Recognize and document issues or concerns uncovered during the implementation process in order to promote future problems from re-occurring.

EDI Implementation Specialist I Requirements for Success:

• • A minimum of 1-2 years client services, business to business, computer support/service, or call center experience is required.
  • Experience with business systems such as QuickBooks, Sage, SAP, NetSuite, or Microsoft Dynamics a plus.
  • An EDI background or an understanding of transaction processing is a plus.
  • Prior experience in training customers on application software including conducting training webinars or one-on-one customer training sessions.
  • Experience in working with high volume customers and/or tasks with proven ability to keep organized and multi-task.
  • Experience with Microsoft Office and Internet applications required.
  • Willing to work flexible hours to support TrueCommerce customers.

Education:

• Associate degree in business, technical field or related is preferred

Who is TrueCommerce?

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, DanoneWave, Siemen’s, Ocean Spray, and many more.

Please visit our website for additional information.