Loan Teller

Summary As part of the Somerset Trust Team, it is expected of employees to provide high quality customer service to all internal and external customers and positively collaborate with all team members both within the department and within other areas of the bank. Essential Duties and Responsibilities · This position requires that the person have a good knowledge of the DNA Core Application System · Process transactions for loan payments, new loan transactions, payoffs, advances, transfers, check requests, wire transfers, interest and maturity extensions, charge off loan accounts, process loan modification fees, correct any loan payments that were applied incorrectly, waive late charges when directed by collections or by loan officer. · Handle lending customer service calls, research questions, and resolve loan payment issues. Service calls may be related to loan bills, account histories, and loan interest statements. · Responsible to learn the basic general ledger functionality and assist Accounting in the balancing of certain ledger accounts; Monitor entries in the Lending Suspense and Loan Fees in Process, and Loans Disbursements in Process general ledger accounts. · Maintain a monthly spreadsheet of interest extensions granted; makes copies of this spreadsheet to distribute to the Board of Directors monthly. · Process any stop payments on lending treasurer/treasurer checks on loan accounts. · Maintain a monthly spreadsheet for Commercial Appraisals. · Process loan verifications for Consumer and Mortgage loan accounts. · Process bankruptcy payments for loan accounts. · Process any YTD interest adjustment on loan accounts. · Research returned mail concerning loan billings to find correct mailing address. · Work on special projects as needed. · Assist training bank tellers in posting loan payments accurately. · There are no maintenance capabilities in this job. · Participates in Beta Testing for DNA when necessary. · Working collaboratively with team members to achieve goals and enhance overall customer experience. · Strong attention to detail is crucial for precise transaction processing and maintaining accurate records. · Excellent interpersonal, communication, and active listening skills are essential for effectively assisting customers and building rapport. · Understand and support all BSA/AML responsibilities as applicable to the position as well as consistently, accurately, and timely carry out these responsibilities in compliance with the Bank's internal policies · Perform other related work and duties as assigned Education and/or Experience · High school diploma or general education degree (GED); and one to three months related office experience and six months or more as a full-time teller with good balancing record. TECHNICAL SKILLS · Experience using DNA. · Proficient in using Microsoft Office products including Word, Excel, Outlook. · Must be willing to learn new systems and adapt to emerging technologies LANGUAGE SKILLS · Ability to read interpret documents such as procedure manuals and release notes · Ability to write business correspondence, and policies using proper grammar and accurate spelling · Ability to effectively present information and respond to questions from customers and bank staff. MATHEMATICAL SKILLS · Ability to calculate figures and amounts such interest. REASONING ABILITY · Ability to define problems, collect data, establish facts, and draw valid conclusions. Must be eager to learn, apply analytical thinking and problem-solving skills. PHYSCIAL DEMANDS While performing the duties of this job, the employee is required to use hands and fingers to operate office equipment, telephones, etc. The employee must occasionally lift and/or move up to 25 pounds Specific vision abilities required by this job include close vision, and ability to adjust focus WORK ENVIRONMENT · The noise level in the work environment is usually moderate. BENEFITS AND ADDITIONAL INFORMATION · Bank wide bonus, 401(k), ESOP, Medical, Dental & Vision insurance, Health Savings Account, Life Insurance, Paid Holidays, PTO, and Paid Volunteer Time. · Work Schedule is Monday through Friday · Full-time 37.5 - 40 hours per week · Flex Schedule possible after completed training. This job description is not designed as a comprehensive list of activities, duties, and/or responsibilities and may change at any time with or without notice. The duties and qualifications stated within this job description are representative of the knowledge, skill, and/or ability required for this position. Somerset Trust Company is an Equal Opportunity Employer, including disability and protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.