Consumer Lending Branch Support Officer

Summary As part of the Somerset Trust Team, it is the expectation that all employees provide exceptional customer service to both internal and external customers, foster positive, respectful collaboration with colleagues across the organization, and uphold the values of the company (Service, Fairness, Honesty). SUMMARY: To assist Consumer Lending in promoting an efficient and effective consumer lending environment for the branch network. Review consumer non-real estate loans (unsecured, titled collateral, CD/Savings secured, etc.) that are submitted for denial to ensure there is not an alternative for the customer/borrower. Review consumer loan auto decisioning reports daily/weekly. Assist Consumer Non-Real Estate Processors with application reviews and make lending decisions for loans with exceptions, when necessary. Correspond with branch lenders regarding loans in process. Provide guidance to lenders regarding loan processes, procedures and decisions. Essential Duties and Responsibilities · Participate in the effectiveness of all consumer loan products and provide training to appropriate lending personnel on a regular and on-going basis. · Attend monthly branch manager meetings to review updates with staff. · Understand and learn business objectives and services and the related risks and controls for the day-to-day consumer lending operations of the branch network. · Must maintain knowledge for compliance with application laws, rules, regulations and the principles of safety and solutions. · Assist in the development, maintenance and communication of all internal and external factors affecting consumer lending. Which would include rates, fees, competition, new products, loan volume, trends and branch lending concerns. · Provide feedback to the Sr. Consumer Lending Officer and the Consumer Lending Lead Officer to continuously improve consumer lending activity. · Analyze loan reports for branch production, total production, current loan totals, charge off's, exceptions and make recommendations when necessary. · Help to monitor training needs of lending personnel with regards to policy and procedures, product knowledge, lending procedures and loan documentation to meet desired results. · Provide new lender training on products and systems to give foundation of non-real estate lending. · Work with Team Leads and Community Managers on training needs. · Visit branch offices and lenders when necessary to fully understand the market area for potential growth and learning opportunities that may exist. · Maintain knowledge of and adhere to the BSA policy. · Back up the Consumer Non-Real Estate Processors during heavy volume days, vacations and days off. H · Provide guidance to lenders regarding loan processes and decisions for non-real estate lending. · Make decisions and/or recommendations for branch lenders' loan applications as needed. · Prepare monthly reports for lenders. · Ability to thrive in a team environment and provide coaching and feedback to lenders. · Develops and maintains procedure processes for areas of responsibility. · In addition, to any other assigned training courses, online courses must be completed at least annually, as made available by the Training and/or Compliance Departments. · Process Employee non-real estate loans and oversee the process and procedures of this function. · Collect and research data; use intuition and experience to complement data; design work flows and procedures while considering risks and controls; perform due diligence on systems and vendors. · Build morale, work with other areas, and at all levels of the bank to ensure meeting bank strategic goals and values. · Develop project plans; coordinate projects and communicate progress; complete projects on time; work on various projects simultaneously, and display the ability to prioritize. · Identify and resolve problems in a timely manner; gather and analyze information; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics. · Strive to continuously build knowledge and skills for yourself and for other lenders. · Have strong verbal and written communication skills. · Have a strong knowledge of PC skills, including Microsoft products. · Naturally identify opportunities for increased efficiency; desire to adapt quickly to emerging technologies and applications. · Demonstrate excellent decision- making after digesting and understanding complex issues. · Understand and support all BSA/AML responsibilities as applicable to the position as well as consistently, accurately, and timely carry out these responsibilities in compliance with the Bank's internal policies · Perform other related work and duties as assigned Education and/or Experience · Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. TECHNICAL SKILLS · Ability to operate a personal computer and job-related software. (Web-based systems, Word, Excel, Core Operating System DNA). · Must be willing to learn new systems and not have any issues with emerging technology. LANGUAGE SKILLS · Ability to read and interpret documents such as procedure manuals. · Ability to write business correspondence, and policies using proper grammar and accurate spelling. MATHEMATICAL SKILLS · Ability to calculate figures and amounts such as discounts and interest, etc. REASONING ABILITY · Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. · Ability to deal with problems involving several concrete variables in standardized situations. PHYSCIAL DEMANDS While performing the duties of this job, the employee is required to use hands and fingers to operate office equipment, telephones, etc. The employee must occasionally lift and/or move up to 25 pounds Specific vision abilities required by this job include close vision, and ability to adjust focus WORK ENVIRONMENT · The noise level in the work environment is usually moderate. BENEFITS AND ADDITIONAL INFORMATION · Bank wide bonus, 401(k), ESOP, Medical, Dental & Vision insurance, Health Savings Account, Life Insurance, Paid Holidays, PTO, and Paid Volunteer Time. · Work Schedule is Monday through Friday · Full-time 37.5 - 40 hours per week · Flex Schedule Information This job description is not designed as a comprehensive list of activities, duties, and/or responsibilities and may change at any time with or without notice. The duties and qualifications stated within this job description are representative of the knowledge, skill, and/or ability required for this position. Somerset Trust Company is an Equal Opportunity Employer, including disability and protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.