Branch Operational Review Specialist

Summary As part of the Somerset Trust Team, it is the expectation that all employees provide exceptional customer service to both internal and external customers, foster positive, respectful collaboration with colleagues across the organization, and uphold the values of the company (Service, Fairness, Honesty). Responsible for promoting an efficient and effective control environment for the branch operational network. Essential Duties and Responsibilities · Understand and learn business objectives and services and the related risks and controls for the day-to-day operations of the branch network and consumer compliance activities. · Serve as a "Trusted Advisor" and provide guidance to management on branch operational control matters. Serve as liaison between the branch operational network and supporting back-office control functions (e.g., Operations, Customer Care Center, Security, Compliance, and Training). Monitor key branch operational metrics. · Maintain and monitor the branch control reporting system including monthly submissions by branches. · Perform and document reviews for the branch operational network. Report significant issues and potential improvements to Branch Operational Review Officer, Sr Branch Administrator and/or Training. · Cooperate with, participate in, and support the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the bank's compliance with all regulatory requirements (e.g., BSA Policy). · Must be able to build relationships and facilitate collaboration with co-workers within and across the branch network while developing rapport with new and existing staff. Will provide remedial in-branch training when necessary. · Perform special projects and administrative duties, as assigned. Education and/or Experience Typically requires a high school degree or equivalent and 5 years' experience in branch banking including experience as a branch supervisor. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. COMMUNICATION SKILLS Ability to read and interpret documents such as bank policies and procedures, regulatory guidance, and banking industry guidance. Ability to document test results and write moderately complex reports and correspondence. Ability to build relationships and facilitate collaboration with co-workers within and across departments. Ability to effectively present information to management and the audit committee. MATHEMATICAL SKILLS Ability to understand branch transactions. REASONING ABILITY Ability to practice critical and innovative thinking. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. PHYSCIAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to operate office equipment, telephones, etc.; and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus. Travel to the entire branch network is required. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. BENEFITS AND ADDITIONAL INFORMATION · Bank wide bonus, 401(k), ESOP, Medical, Dental & Vision insurance, Health Savings Account, Life Insurance, Paid Holidays, PTO, and Paid Volunteer Time. · Work Schedule is Monday through Friday · Full-time 37.5 - 40 hours per week · Flex Schedule Options This job description is not designed as a comprehensive list of activities, duties, and/or responsibilities and may change at any time with or without notice. The duties and qualifications stated within this job description are representative of the knowledge, skill, and/or ability required for this position. Somerset Trust Company is an Equal Opportunity Employer, including disability and protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.