Release Manager / Project Manager – Softwriters

Empower LTC Pharmacies. Save Lives. Build the Future of Healthcare Technology.

About Softwriters

Softwriters develops innovative IT solutions that empower long-term care (LTC) pharmacies to deliver life-saving medications more efficiently and accurately. As a voted top workplace in Pittsburgh, we combine meaningful work with a collaborative culture where your contributions directly impact patient care.

The Opportunity

We’re seeking a Release Manager / Project Manager to join our growing team and play a critical role in delivering high‑quality software releases across a complex portfolio of SaaS and on‑premise healthcare solutions. In this role, you’ll drive predictable, reliable releases by aligning engineering, QA, product, infrastructure, and business stakeholders—ensuring operational readiness and minimal customer impact with every launch.

Location: Hybrid – Pittsburgh, PA (Core office days: Tuesday, Wednesday, Thursday)

Reports to: VP of Platform Operations

What You’ll Do

Release Management

• Lead end‑to‑end release planning and execution across the entire product suite, ensuring releases are on schedule, stable, and production‑ready
• Develop, maintain, and communicate a comprehensive release calendar while managing cross‑team dependencies and interdependencies
• Identify, assess, and mitigate release risks proactively, minimizing disruption to internal teams and customers
• Facilitate formal Go/No‑Go decisions and release sign‑off with Platform Operations leadership
• Continuously improve release and deployment processes, driving efficiency, consistency, and best practices

Project & Cross‑Functional Leadership

• Plan and manage release‑related initiatives using Agile, hybrid, or waterfall methodologies as appropriate
• Lead cross‑functional planning meetings, release reviews, retrospectives, and issue‑resolution forums
• Track milestones, risks, and issues; escalate proactively when delivery, quality, or stability is at risk
• Ensure alignment between product roadmap commitments and operational execution

Metrics, Risk Management & Continuous Improvement

• Establish and track key performance indicators (KPIs) to measure release quality, predictability, and efficiency
• Analyze release metrics and provide regular stakeholder reporting on performance, risks, and improvement opportunities
• Identify and manage release‑related risks through clear mitigation strategies and transparent communication

Alpha / Beta / Limited Production Release (LPR) Management

• Coordinate Alpha, Beta, and LPR activities across product teams
• Ensure user testing plans are defined, scheduled, and ready at the start of each release phase
• Implement feedback mechanisms to collect, analyze, and track user input throughout testing cycles

What We’re Looking For

Required:

• Proven experience managing software releases in a Release Manager, Project Manager, or similar role
• Strong understanding of Agile methodologies and hands‑on experience managing the full product lifecycle
• Exceptional organizational and time‑management skills with the ability to manage multiple concurrent releases
• Excellent communication and stakeholder management skills across technical and non‑technical teams
• Bachelor’s degree in Computer Science, Engineering, Business, or a related field

Preferred:

• 5+ years of experience in technical release management within a SaaS, cloud, or hybrid environment
• Experience using Azure DevOps or comparable release/project management tools
• Background in healthcare technology, pharmacy systems, or highly regulated environments
• Experience building and executing formal risk management strategies
• Familiarity with healthcare regulatory, compliance, or validation requirements

Why You’ll Love Working Here

Meaningful Work:

Your work directly impacts patient safety and the reliability of pharmacy operations across the healthcare system.

Modern Work Environment:

Brand new, high‑tech office with stunning Pittsburgh city views, located directly on the North Shore waterfront.

Work‑Life Balance:

• Hybrid work policy with flexible hours
• Remote‑Work Bank for additional flexibility
• Paid parking provided
• PTO day on your birthday
• Floating holidays

Comprehensive Benefits:

• Competitive salary and equity participation
• 100% paid parental leave
• 401(k) with company match
• Comprehensive medical, dental, and vision coverage
• Wellness and employee assistance programs

Growth‑Focused Culture:

• Continuous learning and development opportunities
• Cross‑functional collaboration
• Clear career progression paths
• Conference and professional training budget

Our Values in Action

• Innovators, Thought Leaders, Teachers: We invest in your growth and encourage knowledge sharing
• Accountability and Ownership: Take initiative, own outcomes, celebrate wins
• Customer‑Centric: Direct connection to the pharmacies and patients we serve
• Unyielding Integrity: Ethical decision‑making in everything we do
• One Team, Family Spirit: Collaborative environment where everyone’s success matters

Ready to Apply?

Join a team where your operational leadership makes a meaningful impact on healthcare outcomes. If you’re passionate about driving high‑quality software releases in a mission‑driven environment, we’d love to hear from you.

Note: This position does not sponsor work visas and requires the ability to work hybrid from our Pittsburgh office.

SoftWriters, Inc. is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard for race, color, religion, gender, sexual orientation, national origin or citizenship status, age, disability, genetic information, or veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.