Business Analyst – SoftWriters

Empower LTC Pharmacies. Save Lives. Build the Future of Healthcare Technology.

About SoftWriters

SoftWriters develops innovative IT solutions that empower long-term care (LTC) pharmacies to deliver life-saving medications more efficiently and accurately. As a voted top workplace in Pittsburgh, we combine meaningful work with a collaborative culture where your contributions directly impact patient care.

The Opportunity

We're seeking a Business Analyst to join our growing team and help shape the future of healthcare technology. In this role, you'll partner closely with Product Owners, Product Managers, and subject matter experts to translate customer and operational needs into clear, actionable requirements that enable high-quality product delivery and measurable business outcomes. The Product Team owns the core product experience and customer satisfaction while also serving as the force that takes the AI and automation advancements coming out of Alpha Lab and Engineering and scales them into the hands of as many customers as possible. It's meaningful, high-impact work — and we're growing the team to meet the moment.

Location: Hybrid – Pittsburgh, PA (Core office days: Tuesday, Wednesday, Thursday)
Reports to: Group Product Manager

What You’ll Do

• Gather, analyze, and document business and system requirements through close stakeholder collaboration
• Perform workflow, gap, and impact analysis to identify opportunities for improvement
• Translate requirements into clear specifications, use cases, and acceptance criteria that are testable and development-ready
• Support backlog refinement by ensuring work items are well-defined, aligned, and clearly understood by delivery teams
• Participate in validation activities including user acceptance testing and defect triage
• Maintain accurate documentation for product functionality, workflows, and release changes
• Identify risks, inconsistencies, and dependencies within requirements
• Define requirements for automation and AI-assisted features, including inputs, outputs, rules, and expected behavior
• Translate business workflows into structured decision points suitable for AI-enabled solutions

What We’re Looking For

Required:

• Bachelor’s degree in business, technology, healthcare, or a related field, or equivalent practical experience
• 2+ years of experience in business analysis, requirements gathering, or a related customer‑facing or technical role within enterprise or healthcare software
• Proven experience gathering, analyzing, and documenting business and system requirements
• Ability to translate business needs into clear, structured specifications and acceptance criteria
• Experience collaborating with cross-functional teams including engineering, QA, and business stakeholders
• Strong analytical, problem-solving, and communication skills
• Foundational understanding of software systems, data structures, and integrations

Preferred:

• Experience documenting complex workflows or decision processes suitable for automation or AI
• Basic understanding of how AI or automation features are applied within software products (e.g., classification, recommendations, summarization)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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