Join SoftWriters on our mission to Empower LTC Pharmacy, Save Lives. As the number one provider of long-term care pharmacy software, we take pride in crafting sophisticated solutions that enable pharmacies to deliver exceptional patient care to the most vulnerable population in the U.S. At SoftWriters, we're dedicated to fostering an environment where excellence thrives, earning us a Top Workplace designation in Pittsburgh for five consecutive years.

SoftWriters isn't just a workplace; it's a community where individuals come together to learn, grow, and succeed both personally and professionally. We believe in the power of collaboration, innovation, and unwavering ethical conduct as the cornerstones of our success. If you're passionate about making a meaningful impact and being part of a dynamic team, then SoftWriters is the perfect place for you to thrive.

Overview:

As a Business Analyst with SoftWriters, you will play a crucial role in translating customer and market needs into user stories and supporting design documentation for one or more Agile engineering teams. You will work closely with Product Managers, engineering teams, customers, and subject matter experts to gather system requirements and ensure the delivery of high-quality software solutions. Your contributions will directly impact the efficiency and effectiveness of our software, helping pharmacies to provide better care and improve patient outcomes.

Essential Duties and Responsibilities:

• Conduct requirements analysis, GAP analysis, and design specifications to ensure comprehensive understanding and documentation of customer needs.
• Write and prioritize user stories, epics, and tasks, ensuring they are well-defined and aligned with project goals

• Collaborate with cross-functional teams to define, prioritize, track, and test user stories in an Agile software development life cycle.
• Participate in Scrum Ceremonies and other team activities to successfully plan and deliver software solutions that exceed our customer’s expectations.
• Interact with customers and subject matter experts to gather system requirements and expand knowledge of the software
• Stay up-to-date with the latest trends and changes in the software development industry to continuously improve and expand your knowledge and skill sets.

• Proactively contribute to the quality of the software solutions by seeking and proposing new or alternative approaches to address the requirements.
• Other duties as assigned by management

Minimum Qualifications:

• BA or BS in technical, engineering, business, or pharmacy field from a reputed institute, will consider experience.
• A minimum of five (3) years’ of experience as business analyst in healthcare or enterprise level software
• General knowledge of SQL, object-oriented programming concepts, web and mobile technologies
• Strong verbal and written communication skills to present technical and non-technical information clearly and concisely
• Must be able to recognize anomalies and critical situations and respond appropriately
• Must be able to communicate and interact with a variety of internal/external customers and/or co-workers at level of detail required to resolve issues of moderate complexity
• Must be able to actively listen to others to understand issues and situations
• Must be able to clearly articulate business needs to both internal and external customers
• Strong knowledge of business analysis techniques such as interviewing, brainstorming, modeling, risk analysis, estimating, and peer review.

Preferred Qualifications:

• Advanced degree in technical, engineering or Pharmacy field from a reputed institute
• Two (2) or more years of experience performing application support or business analysis in a health care setting
• Two (2) or more years of successful electronic health records, electronic medical records, pharmacy management software systems experience
• Two (2) or more years of IT/Software Project management experience
• Knowledge of retail or LTC pharmacy workflows and operations related to dispensing, billing, logistics, supply chain management
• Knowledge of database and data dictionary concepts, database file structures and operating system interfaces
• Business process modeling and data modeling techniques and expertise using numerical or computational techniques
• Experience with UML documentation

Skills and Competencies:

• Ability to meet project objectives within designated constraints
• Ability to demonstrate sound judgement in ambiguous situations
• Strong analytical capabilities and process-driven thinking.
• Strong written and verbal communication skills, with ability to clearly convey complex information
• Strong problem solving, analytical time and project management skills
• Ability to work independently while being able to contribute meaningfully to cross-functional teams
• Adaptable, flexible, Eager to learn
• Proficient in Microsoft Office suite of products, tech savvy and ability to learn and operationalize technology solutions

SoftWriters, Inc. is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard for race, color, religion, gender, sexual orientation, national origin or citizenship status, age, disability, genetic information or veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)