Service Representative I

This is skilled public contact work, giving information to and interviewing the general public in order to process applications and determine eligibility for housing assistance in the City. An employee in this class must determine what housing assistance is available based on the information provided by clients, explain what housing programs are available to meet their needs, determine what programs they qualify for, and inform the client what process is involved to apply. Employees may take phone applications from callers to the housing assistance Hotline and thereby directly provide access to housing assistance. Significant aspects of the work are full-time contact with the general public to provide and elicit information, and the use of judgment to properly process documents. Work is performed under the supervision of an administrative or clerical supervisor. This position begins at the stated starting salary. The salary increases yearly to top of pay range based on satisfactory performance. PHDC offers a generous benefits package, including: Superior health insurance (including prescription, vision, and dental)Generous retirement planLife insuranceDeferred compensationPaid vacation and sick timeAnd much more! ONCE HIRED ALL EMPLOYEES MUST BECOME A RESIDENT OF THE CITY OF PHILADELPHIA WITHIN SIX MONTHS OF APPOINTMENT AND MAINTAIN RESIDENCY STATUS IN THE CITY OF PHILADELPHIA AS A CONDITION OF EMPLOYMENT. PHDC is an equal opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status.