Job Duties

• Human Resources
  • Maintain HR document management systems, including digital personnel files (current and archived) and related documentation in platforms such as Doc Star and SharePoint
  • Ensure the integrity, confidentiality, and proper handling of all human resources records
  • Conduct regular audits of HR files to confirm required documentation is complete and properly filed; incorporate self-checks and audit steps to support ongoing compliance and archival accuracy
  • Manage incoming employment verifications and reference requests with professionalism and timeliness
  • Support HRIS updates as needed, including team member photos, driver's license records, physical exam dates, and other employee data
• Team Member Benefits
  • Support open enrollment activities and maintain updates to benefit booklets and related materials
  • Assist in processing sign-on and referral bonuses in alignment with policy and timeliness
  • Administer the PTO buy-back program, ensuring accurate tracking and timely execution
  • Reconcile benefit invoices from vendors, identifying discrepancies and ensuring resolution
  • Serve as back-up for new hire benefit orientation, including online enrollment processing and communication
  • Act as the primary contact for Tuition Assistance and Care Fund requests, including tracking and reporting via spreadsheets
  • Support team member recognition by managing Kudos platform engagement, reinforcing a culture of appreciation and connection
  • Identify and escalate urgent or sensitive benefit-related issues to senior HR staff or management as appropriate
• General Responsibilities
  • Provide clerical and administrative assistance across HR processes as needed
  • Respond to team member inquiries with professionalism and care; escalate complex questions to senior HR staff when appropriate
  • Assist in planning and executing HR related events, including benefits enrollment, health fairs, and employee recognition initiatives
  • Deliver exceptional customer service to external and internal customers
  • Communicate respectfully and professionally with team members, vendors, and other professionals
  • Demonstrate flexibility and adaptability in performing other duties as assigned

QUALIFICATIONS:

• Associate's degree
• Minimum 3 years of experience in Human Resources or administrative support
• Proficiency in Microsoft Office Suite; experience with HRIS and payroll systems preferred
• Strong written and verbal communication abilities
• Exceptional customer service and interpersonal skills
• Proven ability to handle sensitive information with discretion and confidentiality
• Excellent judgement skills, problem solving capabilities, and high level of attention to detail
• Highly organized with the ability to manage and prioritize multiple tasks
• Collaborative mindset with the ability to build effective working relationships across teams

Equal Opportunity Employer
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