The RMC Sales & Dispatch Manager is responsible for driving profitable revenue growth while optimizing daily production and delivery execution across the Chambersburg and Harrisburg markets.

Key Responsibilities

1. Sales & Market Development

   • Develop and grow a profitable book of business

   • Execute pricing strategies including formal and silent increases

   • Build and maintain strong customer relationships

   • Identify and pursue new business opportunities

   • Maintain account and territory plans

   • Provide forecasts and market intelligence

2. Dispatch & Operations Leadership

   • Lead and manage the RMC Dispatch Center

   • Ensure on-time delivery and efficient truck utilization

   • Use demand graphing tools to optimize performance

   • Coordinate with plant, fleet, and QC teams

   • Improve morning peak and afternoon utilization

   • Drive proactive dispatch planning

3. Customer Experience

   • Own customer satisfaction and issue resolution

   • Ensure responsiveness and reliability

   • Set clear expectations with customers

4. Financial Accountability

   • Achieve revenue, margin, and volume targets

   • Track KPIs (yards/truck, loads/day, cycle times)

   • Support budgeting and forecasting

5. Cross-Functional Collaboration

   • Align with sales, operations, QC, and accounting

   • Ensure profitable execution of work sold

6. Team Leadership

   • Develop and manage dispatch coworkers

   • Build accountability and performance culture

Qualifications:
Education & Experience

• Bachelor’s degree preferred

• 5+ years relevant experience

• Industry experience preferred

Technical Skills

• Excel proficiency

• Dispatch/CRM systems (Command Alkon preferred)

• Sales forecasting

Working Knowledge

• Concrete mix designs

• Logistics and fleet optimization

• RMC cost structure

Core Competencies

• Decision-making under pressure

• Operational awareness

• Strong communication

• Accountability mindset

Success Profile

• Improved fleet utilization

• Increased afternoon production

• Margin expansion

• Improved delivery performance

• High-performing dispatch team