Parts and Service Center Manager

Drive Repairs. Lead the Crew. Keep Fleets Rolling!

Location: Morgantown, PA

Your Impact - Big and Bold!

The Parts & Service Center Manager takes charge of daily operations, championing a safe, profitable, and streamlined environment that empowers the team to deliver exceptional results every day.

What a Day in Your Life Looks Like:

• Compliance: Drive excellence by ensuring the facility consistently follows national account programs for service work and turnaround times, applying standards to all customers unless otherwise directed.
• Communication: Elevate communication with internal and external customers through the creation and maintenance of efficient system reporting.
• Documentation: Keep revenue flowing smoothly by maintaining accurate paperwork and seamless paper flow to boost department profitability.
• Work Order Review: Take charge of reviewing all work orders, verifying quoted hours and materials, and stepping in to assist with service quotes when needed.
• Pre-Job Coordination: Collaborate closely with technicians before each job to ensure full understanding of quoted hours and repair scope.
• Scheduling: Lead daily communication with Service staff to expertly schedule units, adapting on the fly to meet customer expectations.
• Quality Control: Own the quality process by conducting thorough checks on completed units with techs and confidently signing off on work orders.
• Material Usage Review: Ensure optimal material use by reviewing completed work orders and promptly submitting paperwork to the materials department.
• Team Culture: Inspire a winning Parts team culture by defining clear job roles and streamlining order processing and shipping within 24 hours.
• Security: Safeguard the Parts & Service areas to maintain a secure, efficient workspace.
• Conflict Resolution: Quickly resolve parts shortages caused by allocation conflicts between Parts and Service.
• Training: Champion the training of the estimator/coordinator responsible for service coordination and parts sales, focusing on crystal-clear job descriptions.
• Inventory Management: Slash excess and obsolete inventory to keep stock lean and efficient.
• NCR Returns: Manage NCR returns meticulously, documenting monthly outcomes and ensuring credits are processed or justified.
• Inventory Planning: Lead the implementation and training of planners on JDE system for precise inventory management, with weekly usage reviews.
• Physical Inventory: Support the annual physical inventory process for Parts and Service departments to maintain accuracy.
• Stock Level Management: Ensure inventory levels are perfectly aligned with customer and regional facility demands.
• Safety Compliance: Be a safety champion by enforcing company and OSHA regulations, recommending improvements, and fostering a secure work environment.
• Safety Meetings: Lead brief, impactful weekly safety meetings, document key points, and coordinate OSHA training as required.
• Cleanliness & Organization: Maintain a spotless, 5S-standard workspace in the main shop and paint department every day.
• Capital Requests: Support the SR Director of Parts & Service in preparing timely capital requests and train backups to ensure continuity.
• Team Collaboration: Drive seamless collaboration between service and parts teams to crush department goals.
• Accounts Receivable: Manage parts order A/R with precision, ensuring credit card and invoice payments are processed promptly per accounting standards.
• Accounts Payable: Oversee A/P error processing to maintain smooth financial operations.
• Additional Duties: Tackle other assigned tasks with enthusiasm and professionalism.

What You Bring to the Table:

• Degree: Preferred educational background relevant to the role.
• Supervisory Experience: Proven leadership skills managing teams and operations.
• Technical Expertise: Minimum 5 years of hands-on experience repairing trucks and trailers.
• Facility Management: Previous experience running a repair facility, ensuring smooth daily operations.
• Software Proficiency: Good working knowledge of Microsoft Office suite.
• Financial Acumen: Understanding of basic credit and collections processes.
• Self-Motivation: A true self-starter who takes initiative and drives results.
• Teamwork: Ability to work well with others and foster collaboration.
• Organizational Skills: Skilled at handling multiple projects and deadlines with excellent organizational abilities.
• Communication: Exceptional phone etiquette that represents the company professionally.

Physical Requirements:

• Step into a dynamic office role where you'll stay engaged-seated for eight hours with the freedom to sit or stand as you work. Move around comfortably on level surfaces, reaching high and low above shoulder heights and below the waist to organize files and materials with care. Safe lifting skills are key as you occasionally handle files or computer printouts up to 25 pounds.

• Work in an active manufacturing plant environment where hands-on tasks keep you engaged! This role requires working in a non-climate controlled setting, with regular talking and listening. You'll frequently stand, walk, and use your hands to handle, feel, and reach as you complete your daily duties with precision

Why Morgan? Because You Deserve the Best:

With over 70 years leading the truck body industry, Morgan Truck Body is where innovation meets tradition. From electric vehicles to custom refrigerated units, we build it all - and we do it with passion and precision.

See our story: A History of Morgan

We offer:

• Competitive pay and full benefits package (medical, dental, vision, life)- your health matters
• 401(k) with company match - because your future matters
• Tuition reimbursement and leadership development to boost your career
• Paid holidays and vacation time - we know balance is key
• Exclusive discounts on footwear, eyewear, and safety gear- because we care about your safety

Join a team where your impact is real, your growth is limitless, and your work fuels the future of transportation!

What Drives Us at Morgan:

At Morgan Truck Body, our shared values aren't just words on a wall - they're the heart of everything we do. They fuel our success, shape our culture, and guide how we show up for each other, our customers, and the future of transportation.

We Celebrate People
We recognize and value the individuals behind the build - the makers, thinkers, and problem-solvers who drive our success every day.

We Lead with Integrity
Doing the right thing isn't optional - it's how we operate, always. Honesty, accountability, and respect guide every decision.

We Deliver Results
We show up, step up, and get it done. Our commitment to performance means exceeding expectations and raising the bar - for ourselves and our customers.

We Work with Passion
We love what we build - and it shows. From the factory floor to the front office, we bring energy, innovation, and pride to every product that rolls out of our doors.

Ready to rev up your career? Check out our Careers Page and discover what Morgan Truck Body can do for you!

At Morgan Truck Body, part of the J.B. Poindexter & Co. family, we're committed to building a workplace where everyone feels respected, supported, and empowered to succeed.

We are proud to be an equal opportunity employer. We welcome and celebrate diverse perspectives and do not tolerate discrimination or harassment of any kind - regardless of race, color, religion, age, gender, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

This commitment applies to every part of your journey with us - from hiring and promotions to compensation, training, and beyond.

Diversity drives innovation. Inclusion fuels our strength. At Morgan, everyone belongs.

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