Associate Customer Service Representative

Posted: Saturday, 23 August 2025
Valid Thru: Monday, 22 September 2025
Index Requested on: 08/23/2025 14:12:16
Indexed on: 08/23/2025 14:12:16

Location: Ruffs Dale, PA, 15679, US

Industry: Consumer Packaged Goods Manufacturing
Occupational Category: 51-0000.00 - Production
Type of Employment: FULL_TIME

Menasha Packaging is hiring!

Description:

  • Ensures timely customer specific material setup and proactively manages proofing and material validation timelines for assigned account(s)
  • Receives and responds to requested material specification changes and processes appropriate actions
  • Submits project changes through internal operating systems as needed
  • Ensures timely order entry and proactively manages order timelines for assigned account(s)
  • Proactively monitors open projects & orders to advise key stakeholders of possible lead time challenges
  • Receives and responds to customer complaints and processes appropriate corrective action
  • Supports pricing requests
  • Monitors product inventory to assure availability for production and/or distribution to customer; works with management on disposition of aging inventory
  • Prepares purchase orders for outside materials
  • Prepares and reviews required business reports
  • Supports continuous improvement initiatives
  • Demonstrates knowledge of Menasha's products and capabilities to align with customer's products and objectives


Education & Experience Requirements
  • High school diploma or equivalent required
  • Minimum of 2 years of relevant experience required
  • Prior display, graphic, and/or contract packaging industry experience preferred
  • Experience in ERP platforms and proficiency in Microsoft Excel and SharePoint


Knowledge, Skills & Abilities
  • Ability to design, implement and execute CRM business processes and associated applications Knowledge of and ability to implement effective strategies and activities that promote long-term customer loyalty
  • Knowledge of the major responsibilities, accountabilities, and organization of the customer support function or department
  • Familiarity with organization's policies, standards and procedures guiding customer interactions Knowledge of practices, tools, and techniques for communicating with a customer
  • Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests


Physical Requirements & Work Environment
  • Primarily works in an office environment with occasional time spent in a production and/or warehouse setting
  • Position may be based at Menasha Packaging site or customer location

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

Apply Now