Sr. Case Management Coordinator (Hybrid - Pennsylvania)
Maximus
Location: Harrisburg, PA 17101, US
Employment Type: FULL_TIME
Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 – Business and Financial Operations
Posted: Friday, 09 October 2026
Valid Through: Sunday, 08 November 2026
Job Description
Maximus is hiring a Sr. Case Management Coordinator (Hybrid - Pennsylvania) in Harrisburg, PA. This is a full-time position.
Essential Duties and Responsibilities:
- Manage all paperwork on elevated cases through the enrollment process, including contact with physicians as needed.
- Support the Research and Support Coordinators with paperwork routing.
- Ensure timely determination of daily assignments of elevated cases.
- Utilize systems such as HCSIS, SAMS and Access databases.
- Report outcomes on an ongoing basis.
- Educate clients via phone and email to support initiatives.
- Record all follow-up on the tracking spreadsheet and the applicant's record in Harmony.
Minimum Requirements
- High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience.
- Handles more complex customer service inquiries and problems via telephone, recording consistent problem areas.
- May respond to email inquiries.
- Customer service is the primary function.
- Calls are non-routine and require deviation from standard screens, scripts, and procedures.
- Handles situations which may require adaptation of response or extensive research according to customer response.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- May handle escalated or unresolved calls from less experienced representatives.
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Understands implications of work and makes recommendations for solutions.
- Residency in Pennsylvania.
- Must be willing and able to travel 1 week per month to work in the Harrisburg, PA office.
Preferred Skills and Qualifications
- Experience with grievance & complaint handling.
- Experience in case management.
- Experience in QA/QC, data entry and/or document processing.
- Exceptional communication skills.
- Proficient computer skills.
- Elevated analytical/comprehension skills.
- Strong commitment to customer satisfaction.
- Dedication to continuous learning & growth. Expect to be learning consistently for the first year.
- Strong sense of adaptability; role is dynamic.
- High attention to detail & process context.
- Commitment to impact & decision-driven thinking.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews, -please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
17.50
Maximum Salary
$
18.50
- Manage all paperwork on elevated cases through the enrollment process, including contact with physicians as needed.
- Support the Research and Support Coordinators with paperwork routing.
- Ensure timely determination of daily assignments of elevated cases.
- Utilize systems such as HCSIS, SAMS and Access databases.
- Report outcomes on an ongoing basis.
- Educate clients via phone and email to support initiatives.
- Record all follow-up on the tracking spreadsheet and the applicant's record in Harmony.
Minimum Requirements
- High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience.
- Handles more complex customer service inquiries and problems via telephone, recording consistent problem areas.
- May respond to email inquiries.
- Customer service is the primary function.
- Calls are non-routine and require deviation from standard screens, scripts, and procedures.
- Handles situations which may require adaptation of response or extensive research according to customer response.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- May handle escalated or unresolved calls from less experienced representatives.
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Understands implications of work and makes recommendations for solutions.
- Residency in Pennsylvania.
- Must be willing and able to travel 1 week per month to work in the Harrisburg, PA office.
Preferred Skills and Qualifications
- Experience with grievance & complaint handling.
- Experience in case management.
- Experience in QA/QC, data entry and/or document processing.
- Exceptional communication skills.
- Proficient computer skills.
- Elevated analytical/comprehension skills.
- Strong commitment to customer satisfaction.
- Dedication to continuous learning & growth. Expect to be learning consistently for the first year.
- Strong sense of adaptability; role is dynamic.
- High attention to detail & process context.
- Commitment to impact & decision-driven thinking.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews, -please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
17.50
Maximum Salary
$
18.50
Education Requirements
high school
Skills
Please see the job description for required or recommended skills.
Benefits
Please see the job description for benefits.
Index requested: 10/09/2026 04:23:40 • Indexed: 10/09/2026 04:23:40