Description & Requirements

Maximus is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.

Due to contract requirements, only a US Citizen or a Green Card holder can be considered for this opportunity.

Essential Duties and Responsibilities:

- Make outbound calls and emails to military veterans and service members. Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.

- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.

- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.

- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.

- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.

- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.

- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.

- Send CAPS via e-mail, FedEx, or USPS express mail.

- Document and maintain detailed notes of communication and CAPS information in OMS.

- The required schedule for this position is 4AM to 12: 30PM CST

Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.

Home Office Requirements Using Your Own Equipment

- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)

- Preferred Windows or Mac (no Chromebooks)

- OS for Windows - Windows 10 or newer

- OS for Mac - Big Sur (11.01.1+); Catalina (10.15), MacOS (up to 12.5) or newer

- Connectivity to the Internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router

- USB plug and play wired headset with a microphone and noise suppression

- Private work area and adequate power source

- A second monitor is highly recommended for most positions

- Must currently and permanently reside in the Continental US

Home Office Requirements Using Maximus-Provided Equipment:

- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)

- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router

- Private work area and adequate power source

- Must currently and permanently reside in the Continental US

Minimum Requirements

- High School Diploma or equivalent.

- 2-4 years of related experience.

- Bilingual Spanish is required

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

17.75

Maximum Salary

$

22.35